Microsoft readies marketing, social listening, customer care updates for Dynamics CRM

Ahead of Convergence 2014, Microsoft is firming up its Dynamics CRM release plans for marketing, customer care, and social in the second quarter of 2014.

The updates, summarized in a new announcement, set up the company's next steps with Microsoft Dynamics Marketing (formerly MarketingPilot), customer care (including Parature and native enhancements), and Microsoft Social Listening (based on NetBreeze).

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About Jason Gumpert

As the editor of MSDynamicsWorld.com, Jason oversees all editorial content on the site and at our events, as well as providing site management and strategy. He can be reached at jgumpert@msdynamicsworld.com.

Prior to co-founding MSDynamicsWorld.com, Jason was a Principal Software Consultant at Parametric Technology Corporation (PTC), where he implemented solutions, trained customers, managed software development, and spent some time in the pre-sales engineering organization. Jason has also held consulting positions at CSC Consulting and Monitor Group.

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