Integrating Java business applications with the Customer Care Accelerator for Dynamics CRM

The Customer Care Accelerator (CCA) allows companies to integrate their business applications into one customer care application. While a previous addresses what kind of business applications could be implemented in CCA and the business value this could add to a company, this article will focus on the implementation of Java-based business applications in CCA with the Application Integration Framework (AIF) from an architectural point of view with some code snippets. Over the course of this article, a number of components will be considered. These are the global landscape, the approach, the architecture and the actual implementation. Finally, a brief summary of the implemented and integrated solution will be provided.

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About Robert Raaijmakers

Robert Raaijmakers is employed at Avanade Netherlands as an analyst within the CRM Service Line. He obtained his bachelor's degree in Information Sciences at the Windesheim University of Applied Sciences in 2012.Robert takes great interest in building enterprise software in Dynamics CRM and developing web and tablet applications using the newest technologies. He likes to be outdoors and is a very enthusiastic photographer.

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