Field Service: The Foundation for Innovation in Customer Experience

Service van  

People raised on cloud computing and throw-away electronics never experienced the old-school field service technician. These techs drove to customer sites in company vans laden with spare parts, toolkits, and binders full of schematics. They were the salt of the technology earth, and an entire category of software was developed to manage their efficiency. For years, field service management was the boring sibling to other business management suites, particularly as remote software fixes outpaced the need for onsite, hands-on repair.

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About Kris Brannock

Kris Brannock is Executive Vice President of Vertical Solutions, and is responsible for working with customers to discover solutions to enhance their field service business operations and profitability, and to build long-lasting customer relationships. She also is responsible for the strategy and direction of Vertical Solutions' product suite, including VServiceManagement, a field service management solution that has passed the Software Solution Test for Microsoft Dynamics AX, a major requirement for Certified for Microsoft Dynamics® status. It also is positioned in the Gartner Magic Quadrant for Field Service Management

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