Elevating the Customer Engagement Vision: A Look at the New Dynamics CRM Integration to Moxie Spaces

As much as a CRM solution might aspire to be all things to all people, sometimes a wise integration option can take a solution, and its customers, farther and faster. 

Microsoft thinks it could have such an opportunity this week as the Dynamics CRM team and Moxie Software have announced a new partnership to offer an integrated customer service and engagement solution using a pre-built integration to connect Dynamics CRM with the "Spaces by Moxie" customer service and sales suite.

Offered on premises or in the cloud, Moxie Software's Knowledge Spaces, Email Spaces, Chat Spaces, Web Self-Service Spaces, CoBrowse Spaces and Social Media Spaces can now be integrated with Microsoft Dynamics CRM via new connectors now listed on the Dynamics Marketplace.

On the CRM Connection blog, Dynamics CRM director of product marketing Craig Dewar discussed the partnership, praising Moxie's vision and complimentary offering. He wrote:

"Over the last several months we've been working closely with the Moxie team to combine our enterprise proven CRM foundation with the best of breed multi-channel capabilities that Moxie provides to enterprise customers like Epson, Sharp, and Nationwide Insurance.

"If you are looking for customer portal environments where knowledge from inside the organization needs be socialized and then shared proactively with customers on the web, these solutions will certainly appeal to you."

Moxie is on several analysts' radar, and they have worked to engage ...