Elevating the Customer Engagement Vision: A Look at the New Dynamics CRM Integration to Moxie Spaces

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As much as a CRM solution might aspire to be all things to all people, sometimes a wise integration option can take a solution, and its customers, farther and faster. 

Microsoft thinks it could have such an opportunity this week as the Dynamics CRM team and Moxie Software have announced a new partnership to offer an integrated customer service and engagement solution using a pre-built integration to connect Dynamics CRM with the "Spaces by Moxie" customer service and sales suite.

Offered on premises or in the cloud, Moxie Software's Knowledge Spaces, Email Spaces, Chat Spaces, Web Self-Service Spaces, CoBrowse Spaces and Social Media Spaces can now be integrated with Microsoft Dynamics CRM via new connectors now listed on the Dynamics Marketplace.

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About Jason Gumpert

As the editor of MSDynamicsWorld.com, Jason oversees all editorial content on the site and at our events, as well as providing site management and strategy. He can be reached at jgumpert@msdynamicsworld.com.

Prior to co-founding MSDynamicsWorld.com, Jason was a Principal Software Consultant at Parametric Technology Corporation (PTC), where he implemented solutions, trained customers, managed software development, and spent some time in the pre-sales engineering organization. Jason has also held consulting positions at CSC Consulting and Monitor Group.

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