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From the CRM Blogs: Rapid User Creation; Customer Care Accelerator; Filtered Lookup; Modifying the Report’s DataSource

by Jared Berezin
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Simple Steps for Dynamics CRM Rapid User Creation: Customer Effective blog provides a simple step-by-step process: "Sometimes in a large deployment of Microsoft Dynamics CRM, it can be a challenge to create users. When you have 25-50 users, it's not hard to manually create each user record, or to use the add multiple users tool to create user records. However, when your user count is in the hundreds or thousands, even the add multiple tool can be a very tedious process..."

The Customer Care Accelerator (CCA): The CRM UK Blog explains CCA's history and core capabilities: "A couple of months ago, we released a new add-on for CRM 4.0 called the Customer Care Accelerator (CCA). Although new to those of us in the world of CRM, CCA has been around since 2005. The Customer Care Framework (CCF) was originally developed by Microsoft Consulting Services to address the needs of large call-centres, by providing operational improvements such as a reduced call handling times, improved first-call resolution rates and lower staff training costs. Through its various versions, CCF & CCA have been deployed by large telecom companies such as BT and Telefonica, as well as many large banks and healthcare organisations."

Here's what CCA actually provides:

  • Agent Desktop: In an average contact centre, there are typically 12 different line of business applications (CRM, billing, knowledge-base, spreadsheets, etc.) that agents will need to access as part of their work.
  • ...

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About Jared Berezin
Jared Berezin serves as a contributing writer to MSDynamicsWorld.com. With combined interests in technology and science, Jared previously served as a writer for Dana-Farber Cancer Institute, drafting scientific narrative reports on the latest advancements in cancer research. Jared has also served as associate marketing specialist for International Data Corporation (IDC), a market research firm. In this position, he planned and executed strategic marketing initiatives for IDC's software and services research programs, and wrote outbound communications to the press, existing clients, and prospects. Jared also has experience working for several local newspapers in eastern Massachusetts. Jared graduated with honors from Colby College with a BA in English and creative writing.
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