BluePrint Healthcare IT's xRM solution wins Microsoft 2015 Health Innovation Award for Personalized Care

BluePrint Healthcare IT and Children's Specialized Hospital in New Jersey recently received Microsoft's 2015 Health Innovation Award for patient engagement for their Care Navigator, a Microsoft Dynamics CRM-based and mobile-enabled healthcare technology platform that facilitates real-time, team-based care coordination and communication. The Navigator extends collaboration across the entire care team, including internal staff, and physicians, as well as patients and family caregivers.

The awards, announced at the 2015 HIMSS Annual Conference and Exhibition, recognize health organizations and their technology partners for using Microsoft devices and services in innovative ways to enhance the quality of patient care, improve clinician productivity and electronic medical record optimization, and streamline clinical and business processes, according to a statement.

Improving Patient-Caregiver Communication with Dynamics CRM 

Vikas Khosla, President and CEO of BluePrint Healthcare IT, says BluePrint selected Dynamics CRM as the backend for its mobile app after looking at how other industries had embraced CRM. The company then added a mobile-connected experience to foster better relationships. With the Care Navigator, the healthcare team can capitalize on Dynamics CRM's capacity to automate workflows, streamline tasking and make patient and member data actionable, he says.

"The crux of this issue around the patient experience was the ability to scale relationships between providers and patients," he says. "Fundamentally it ...