Realizing a Scalable Global Contact Center with Microsoft Dynamics CRM

Microsoft Dynamics CRM Webcast Series

Friday, May 10, 2013 @ 12:00 PM EDT

Summary

A global contact center deployment can build the consistency and efficiency that not only lowers costs but also enhances the customer experience. Hear how multi-national companies are bringing multiple global business divisions with individual CRM systems together on one global contact center platform based on Microsoft Dynamics CRM. Learn how Dynamics CRM solutions helped these companies reduce operational and maintenance costs as well as streamline workflow in the contact center with redesigned processes that improve agent engagement and enhance the customer experience.

Key Learning 1: Understand the opportunities and challenges for consolidating multiple contact center systems on one global solution for your business

Key Learning 2: Walk away with a clear understanding of strategies and approaches for realizing a global contact center deployment

Speakers

CRM Product Management Director, Avanade