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Dynamics 365 Expert Panel: Getting CRM Right for the Future

Over the past 18 months, we have witnessed the digital transformation of many CRM processes.  We see that prospects and customers have become increasingly engaged online with their suppliers. That has triggered substantial changes in the way B2B organizations need to work to manage these relationships.

In this fast-paced expert panel, we will discuss the future of CRM for B2B organizations, including what’s next for sales, marketing, customer service and field service.

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Julie Cape
EVP of Client Services
OneDigital
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Doug Adams
General Manager, Business Applications, US Retail and Consumer Goods
Microsoft
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JC Quintana
Champion, Value Acceleration Labs
congruentX
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Chuck Ingram
Founder & CEO
congruentX
Rick McCutcheon
Dynamics 365 CE/CRM MVP
PartnerTalks.com