New Online Support Offering for Microsoft Dynamics Sells Flexibility, Simplicity, Access

For Microsoft Dynamics ERP and CRM customers with infrequent or unpredictable technical support needs, a traditional support agreement from a Microsoft partner may feel like overkill. But what happens when your team needs an expert to quickly solve a problem or provide expertise you don't have in-house?

For organizations that want greater flexibility and less upfront commitment, an on-demand, online, pay-per-use model might be a better fit for supporting a Dynamics ERP or CRM solution. And that model is starting to gain traction in the channel.

Online Dynamics Support is one of the earliest entrants in a new line of support providers for Dynamics ERP and CRM offering a nearly instant online connection to certified product support technicians with very low upfront costs and without the red tape of a more formal support agreement.

For anyone who has used a ride hailing service like Uber, the approach of Online Dynamics Support will seem familiar: low-friction access to the requested services via a custom application that manages payments and facilitates the connection between the parties. But Online Dynamics Support managing director Jimmi Jakobsen notes that his firm's offering places a premium on working only with pre-certified technicians based on carefully vetting of their skills.

"All our technicians have their certifications and experience checked by us, and from that we determine a level that they can operate on the platform," Jakobsen says.

When Jakobsen talks about ...