Your Roadmap to Intelligent Assisted Customer Support

Among support leaders’ top priorities are the seemingly contradicting needs to reduce support costs, while improving customer satisfaction through more effortless experiences. With support engineers relying on complex information ecosystems, high turnover rates, and increasing customer expectations, building a sustainable contact center strategy that cost efficiently supports growth has been nearly impossible.

This eBook lays the foundation to delivering more effortless and efficient support experiences that leverage your company’s collective knowledge. You’ll find a practical guide for customer support, knowledge management and customer experience leaders to create a roadmap toward Intelligent Assisted Support.

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Make business personal.

Coveo uses intelligent search and AI technologies to personalize every digital experience for customers, partners, dealers, and employees.  Coveo combines unified content, unified interactions and machine...READ MORE