The Top Ten Ways Enterprise Content Management (ECM) Can Be Implemented to Create Real Measurable Benefits

Few technology investments can make as immediate and measurable an impact on productivity and profitability as enterprise content management (ECM), which includes document imaging, document management, and management of eForms, records, and information management. Indeed, unstructured content may represent up to 80 per cent of enterprise information.

This white paper documents ten measurable benefits companies gain by implementing effective ECM programs. These include:
  • Improved customer satisfaction. By making documents and content, such as customer invoices, correspondence and purchase or service records much more accessible, answers to customer inquiries are only a click away. Two case examples illustrate the real-life benefits of improved customer service.
  • Clearer competitive advantage. How new technology, effectively implemented, help distinguish companies within particular industries.
  • Better data integrity. Based on expanding regulatory requirements, companies must be able to preserve the integrity and confidentiality of their records.The dangers when companies with unstructured data generated across their organizations find it almost impossible to meet newly emerging regulations.

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