How Utilizing Both ClickDimensions and Zendesk Can Help Microsoft Dynamics CRM Users Provide Superior Customer Service


ClickDimensions is a rapidly growing software-as-a-service (SaaS) provider with a customer and partner base that extends around the globe. In their own business, they use Microsoft Dynamics CRM integrated with both their own Azure-based email marketing and marketing automation solution and Zendesk's cloud-based customer service solution.

This white paper discusses field-proven best practices for marketing and customer support with Dynamics CRM, including:

  • The technologies used in ClickDimensions' own support operations
  • How to enrich the view of customers though Zendesk
  • How to boost the visibility of support issues in Microsoft Dynamics CRM
  • The ability to capture support survey results in CRM Online

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ClickDimensions is the leading marketing automation platform for Microsoft Dynamics 365, natively built inside your CRM environment. Our solution brings together email marketing, campaign automation, web intelligence, surveys, web forms and...READ MORE