Proving the Value of Integrated Process and Content Management

Gaps in automation undermine overall business process efficiency, visibility, quality, consistency, and control. Today, organizations are beginning to automate their ad hoc and document-intensive business processes using business process management (BPM) and enterprise content management (ECM) software. The combination of these two technology stacks — used in conjunction with enterprise applications — enables the organization to fully automate its business processes end to end and address the automation gap.

This white paper discusses:
  • Document and people-driven business processes;
  • The convergence of BPM and ECM;
  • Rethinking enterprise content management;
  • How to focus on Business Process Management and optimization;
  • Customer journeys to integrated process and content management.

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