ERP End-User Business Productivity: A Field Study of SAP & Microsoft
published by Altus Dynamics
We believe this approach yields particular insight. If IT leads to more profitable sales growth as we have found, which factors drive the productivity of individual users? Which applications are most satisfying to users? And, which applications hold the potential to be more utilized, benefiting the firm’s scalability? In short, what is behind the end user’s experience with the applications they use, and how do those interactions positively or negatively impact business productivity?
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