ERP End-User Business Productivity: A Field Study of SAP & Microsoft

Measuring the impact of applications on ERP end-user productivity is a complex undertaking because of the wide range of business functions, vertical industry requirements, and user types who interact with such systems. For this study, we developed a business productivity framework to measure how ERP end users feel Microsoft and SAP applications impact their personal productivity.

We believe this approach yields particular insight. If IT leads to more profitable sales growth as we have found, which factors drive the productivity of individual users? Which applications are most satisfying to users? And, which applications hold the potential to be more utilized, benefiting the firm’s scalability? In short, what is behind the end user’s experience with the applications they use, and how do those interactions positively or negatively impact business productivity?

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