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One of the reasons many organizations look at Microsoft Dynamics CRM and its integrated solutions for customer care is that they are looking for a platform that will grow with their organization. They want a solution that will stay current, keep up with the demands of customer experience, and be flexible enough to meet their unique business needs. Therefore, it’s incredibly important to invest time looking for the right technology and find a long-term solution.

When we look at the reasons why an implementation fails, it might be because the solution was the wrong choice, but it is more likely because the approach and rollout were to blame. There are technology agnostic strategies based on change management principles that can help mitigate the risks of failure to meet your objectives. Let’s take a look at these strategies.