AIIM Research Report: How End-User Organizations are Maximizing the Availability of Content Across the Enterprise

Enterprise Content Management (ECM) is not just about managing documents and records to keep them safe and compliant. It is just as much about “enterprise content access,” ensuring that users across the enterprise can find and utilize the documents they need in order to do whatever task they are engaged in, and to make their decisions based on the best available information. If we take this concept a step further, it is not just about providing access to documents stored within the ECM system, but about unifying access to documents and content stored throughout the enterprise, in ERP systems, CRM systems, HR systems and so on.

In this report we explore the issues of content accessibility, and the drivers and benefits of providing wider access to content from the inside of enterprise applications, particularly ERP systems, as well as the issues of organizing and extending that access in a compliant and secure way.

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