5 Best Practices for High User Adoption in E-Signature Transactions
User adoption is one of the key concerns when embarking on an e-signature project. Organizations often ask, “If we offer e-signatures, what percentage of our customers will use it? And will that percentage be enough to justify the investment?”
Adoption is important for many reasons, since it determines transaction volume, cost and ROI. In this white paper, we look at best practices to ensure customers, business partners, representatives and staff opt for the digital process instead of paper. We also offer recommendations to help avoid friction points that can cause customers to abandon the e-signature process in mid-stream.