White paper

Connecting with B2B Customers: 5 Benefits of a Digital Experience Platform

001_esker_workbook_customer_service-us.pdf

According to a recent APQC research, changes in customer behaviors and expectations have impacted over 60% of organizations’ ability to fulfill orders in a timely manner, along with cost to serve and profitability.

In this workbook, you’ll learn how a digital experience platform empowers your CSRs and transforms the quality of your CX thanks to AI-driven tools designed to help you:

  • Classify, route & answer every customer request accurately & on time
  • Meet customer SLAs by processing & tracking orders with greater speed
  • Resolve claims quickly, while providing self-service options for customers

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