Best Practices for Sending Email Reminders in Dynamics 365

With the Saas (Software as a Service) business model that companies are moving to there can be a lot of communication going out. For example, sending email reminders to your customers to pay their invoice, or sending them a copy of their invoice each month. Microsoft Dynamics 365 workflows are great for this type of communication. However, they do have some pitfalls. Here are some best practices for sending email reminders in Dynamics 365.