Balancing Operational Excellence and Customer Value in Business Process Outsourcing


In an ideal world, processes should be available seamlessly to all stakeholders, internal (workers) as well as external (customers), whether they’re outsourced, in-house, or consolidated in a Shared Service Center, presenting a united face to stake-holders, no matter where they’re from. And to the great credit of operational excellence managers, they often work smoothly. So, what’s the problem?

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Since 1990, Mavim has been empowering organizations around the globe to execute their business and digital transformation initiatives. Mavim supports more than 1000 customers, with over a million end-users worldwide and possesses an extensive...READ MORE