User Adoption Best Practices for CRM Solution Owners
Often overlooked in a CRM implementation is the process for driving user learning and adoption of the new system and processes. In this session, you will learn how to achieve a high user adoption and how adoption and the key elements that support a training program.
Key Learning Objectives:
- Learn about the best training strategies that produce the highest adoption rate and ROIs
- Key training Do's and Don'ts that generate highest adoption
- Discover various "carrots" and "stick" ideas
- See examples of how other organizations are driving user adoption
- Overcoming the "what's in it for me" attitude