Realizing a Scalable Global Contact Center with Microsoft Dynamics CRM
A global contact center deployment can build the consistency and efficiency that not only lowers costs but also enhances the customer experience. Hear how multi-national companies are bringing multiple global business divisions with individual CRM systems together on one global contact center platform based on Microsoft Dynamics CRM.
Key Learning 1: Understand the opportunities and challenges for consolidating multiple contact center systems on one global solution for your business
Key Learning 2: Walk away with a clear understanding of strategies and approaches for realizing a global contact center deployment
You can also download the slides from Barry's session here.
Published By
MSDynamicsWorld.com Features
MSDynamicsWorld.com, the leader in independent news and information for Microsoft Dynamics ERP and CRM users and professionals, features a variety of digital events including virtual conferences and webcasts.READ MORE