Realizing a Scalable Global Contact Center with Microsoft Dynamics CRM

A global contact center deployment can build the consistency and efficiency that not only lowers costs but also enhances the customer experience. Hear how multi-national companies are bringing multiple global business divisions with individual CRM systems together on one global contact center platform based on Microsoft Dynamics CRM.

Key Learning 1: Understand the opportunities and challenges for consolidating multiple contact center systems on one global solution for your business

Key Learning 2: Walk away with a clear understanding of strategies and approaches for realizing a global contact center deployment

You can also download the slides from Barry's session here.