Introduction to Customer Relationship Management (Recorded Webcast)

Customer Relationship Management is the business philosophy that lets you know your customers better, share information more thoroughly, and interact more completely. In business this can only be achieved through the integration of people, business processes, and the use of CRM technology.

In this session, the first in a three part series, Microsoft Dynamics CRM MVP and sales strategist Rick McCutcheon shows you a step by step game plan on how to successfully implement CRM strategies, technologies and processes into your business. 

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