Sentiment Analysis in Microsoft Dynamics CRM Using Azure Text Analytics (Recorded Webcast)
In this webcast Lucas Alexander, Dynamics CRM technical architect at Tribridge, will show how a custom integration with Microsoft Azure Machine Learning can be used to perform sentiment analysis on any data stored in Dynamics CRM. Custom sentiment analysis integrations can enable a number of interesting processes in Dynamics CRM including:
- Routing emails to queues based on sentiment
- Dynamically load agent scripts
- Reporting on interactions
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