Accelerate ROI by Connecting Your Phone to Microsoft Dynamics 365/CRM (Recorded Webcast)
Sales and service departments are under increasing pressure to do more with less time, money, and resources. Customer expectations are also rising, and earning brand loyalty depends on a company's ability to deliver with high quality interactions.
When fast return on investment is needed, integrating phone systems into Microsoft Dynamics CRM is an easy way to increase productivity and improve the end-user experience. In this recorded webinar, we discuss:
- How customer telephony integration (CTI) can meet evolving service needs
- Popular features like screen pop, click-to-dial and automated call logging
- What productivity gains it provides
- Tips to measure the improvements to your contact center