What Customers Want: Cloud Communications + D365
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Solgari CEO, John Colgan, talks about what's driving digital transformation for companies globally when it comes to responding to customer demands and trends. In this short video, we look at below key considerations for organizations today:
- Higher Customer Expectations
- Lower Tolerance for Failure, Delay and Lack of Choice
- Increased Competition
- Accurate Customer Intelligence
We then look at how Solgari + Microsoft (Dynamics 365 and the Power Platform) is helping companies to satisfy customer needs, improve agent experience, and empower the business to make better and more insightful decisions around sales, marketing and customer service.
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