From System Center Service Manager to Dynamics 365-Powered Provance ITSM - A Step Forward

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Are you ready to modernize and “cloud-asize” your IT service experience? Want best-in-the-business dashboards and reporting? Want a simple and effective way to configure and modify without coding that won’t break the budget? Provance ITSM—a modern and flexible IT Service and Asset Management solution powered by Dynamics 365—lets you transform digitally to achieve better and more cost-effective ITSM and ITAM.

In this webcast, you’ll learn:

  • How to improve user experience with a modern, cloud-based user interface, a feature-rich self-service portal, and by leveraging familiar tools, including Word, Excel, Outlook, SharePoint, Power BI, SCCM, SCOM, Azure, Azure DevOps, PowerApps, and more.
  • How to leverage Dynamics 365 code-free configuration for fast and low-cost modifications when needed.
  • How to build upon an ITIL foundation and leverage out-of-the-box best practices with easily configurable forms, workflows and automation to suit your organizational needs.
  • How to leverage painless reporting by utilizing real-time dashboards and reports that can be easily modified and shared—no need to rely on database or data warehouse specialists to get the reporting you need.
  • How to use Provance ITSM to improve service delivery performance by managing to consistently apply SLAs and leverage all information available to support ITSM ticket processes.
  • How to leverage Dynamics 365 security roles and other security functionality to ensure capabilities and information are at the fingertips of those who need it.
  • How many of the tools and automations you use today are transferrable to Provance ITSM.


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Published By

Provance

Provance lets organizations digitally transform both IT and the business with the most Microsoft-centric IT Service and Asset Management solution on the market, Provance IT Service Management. Powered by Microsoft Dynamics 365, Provance ITSM...READ MORE