How ServiceTeam® ITSM Leverages User-Centered Methods to Enhance the Agent Experience

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Today, Service Desk agents need a solution that emulates their own natural way of working and they need the right tools to support that natural behavior to best service their end-users, whether that’s customers or employees. When we engineered ServiceTeam ITSM, we used user-centered methods to inform our design decisions. Join Derek Renton and Priya Mehta as they discuss and demonstrate how ServiceTeam ITSM enhances Service Desk agent experience to help them facilitate a more seamless service experience.

In this webcast, you’ll learn about how ServiceTeam ITSM:

  • Provides a simplified ticket management workflow.
  • Makes ticket status clear and transparent.
  • Exposes the right information at the right time to Service Desk agents.
  • Helps Service Desk agents make faster decisions.
  • How leveraging automation can help Service Desk agents be more efficient and effective.


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Published By

Provance

Provance lets organizations digitally transform both IT and the business with the most Microsoft-centric IT Service and Asset Management solutions on the market, ServiceTeam ITSM and ServiceTeam ITAM. The Provance suite of products make digital...READ MORE