Customer Self-Service and COVID-19: What Your Business Needs to Know

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Social distancing efforts to contain the COVID-19 pandemic have driven shoppers online in record-breaking numbers. More than ever, consumers are choosing businesses which empower them to find the products they're looking for quickly and place orders themselves.
ERP-integrated e-commerce for B2B and B2C not only offers shoppers the autonomy and convenience they want, but it enables businesses to accept and process orders from anywhere on earth, 24 hours a day... providing a critical lifeline to for companies affected by brick-and-mortar closures.
In this webinar, we explore the importance online self-service in the wake of COVID-19.
You'll discover:
  • How customer self-service results in faster, easier sales and opens your business to previously inaccessible markets
  • The critical role ERP integration plays in allowing your business to automate orders and invoicing even outside of normal business hours
  • Why digital invoice payment is a “quick win” that gets you paid faster, improves your cash flow and builds customer loyalty with the convenience of secure self-service payment online
  • Tips for building data-rich product pages that sell your products for you by giving customers all the information they need
  • The surprising way that self-service account management lowers your business costs by reducing service calls
  • Critical self-service features that learn your customers' behavior and foster loyalty


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Published By

k-eCommerce

Based in Northville, MI and Montreal, Canada, k-eCommerce is an industry leader in integrated e-commerce and payment solutions designed for Microsoft Dynamics and SAP Business One. Since 1999, we have been assisting companies with their digital...READ MORE