Customer Self-Service and COVID-19: What Your Business Needs to Know

Social distancing efforts to contain the COVID-19 pandemic have driven shoppers online in record-breaking numbers. More than ever, consumers are choosing businesses which empower them to find the products they're looking for quickly and place orders themselves.

ERP-integrated e-commerce for B2B and B2C not only offers shoppers the autonomy and convenience they want, but it enables businesses to accept and process orders from anywhere on earth, 24 hours a day... providing a critical lifeline to for companies affected by brick-and-mortar closures.

In this webinar, we explore the importance online self-service in the wake of COVID-19.

You'll discover:

How customer self-service results in faster, easier sales and opens your business to previously inaccessible markets
The critical role ERP integration plays in allowing your business to automate orders and invoicing even outside of normal business hours
Why digital invoice payment is a “quick win” that gets you paid faster, improves your cash flow and builds customer loyalty with the convenience of secure self-service payment online
Tips for building data-rich product pages that sell your products for you by giving customers all the information they need
The surprising way that self-service account management lowers your business costs by reducing service calls
Critical self-service features that learn your customers' behavior and foster loyalty

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Customer Self-Service and COVID-19: What Your Business Needs to Know

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