Customer Self-Service and COVID-19: What Your Business Needs to Know

FREE Membership Required to View Full Content:

Become a Member Login
Joining gives you free, unlimited access to news, analysis, white papers, case studies, product brochures, and more. You can also receive periodic email newsletters with the latest relevant articles and content updates. 
Learn more about us here
Social distancing efforts to contain the COVID-19 pandemic have driven shoppers online in record-breaking numbers. More than ever, consumers are choosing businesses which empower them to find the products they're looking for quickly and place orders themselves.
ERP-integrated e-commerce for B2B and B2C not only offers shoppers the autonomy and convenience they want, but it enables businesses to accept and process orders from anywhere on earth, 24 hours a day... providing a critical lifeline to for companies affected by brick-and-mortar closures.
In this webinar, we explore the importance online self-service in the wake of COVID-19.
You'll discover:
  • How customer self-service results in faster, easier sales and opens your business to previously inaccessible markets
  • The critical role ERP integration plays in allowing your business to automate orders and invoicing even outside of normal business hours
  • Why digital invoice payment is a “quick win” that gets you paid faster, improves your cash flow and builds customer loyalty with the convenience of secure self-service payment online
  • Tips for building data-rich product pages that sell your products for you by giving customers all the information they need
  • The surprising way that self-service account management lowers your business costs by reducing service calls
  • Critical self-service features that learn your customers' behavior and foster loyalty

By playing this video content, you acknowledge that may share your account information with k-ecommerce, per our Terms and Conditions.

Published By


As part of the ecommerce division of mdf commerce, k-ecommerce products offer all-in-one ecommerce and payment solutions integrated to Microsoft Dynamics. Since 1999, we have been assisting companies with their...READ MORE