Building a user adoption practise to win more Dynamics 365 deals

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In this session, Microsoft MVP Rick McCutcheon and Rowland Dexter, the managing director of leading UK CRM partner QGate, have a conversation about how QGate re-shaped their project strategy by re-focusing on delivering exceptional user adoption of Dynamics 365 Customer Engagement solutions. In the process, the firm has boosted its performance by retaining and empowering loyal customers.

This session also includes a demo of ClickLearn for CRM/CE by Peter Højlund Løvskov, ClickLearn Product Evangelist, who shows how to produce a full learning portal for all end-customers in minutes.

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