MSDynamicsWorld.com

This video looks at how Solgari Automate is able to power automated communications with your customer across all channels (here we're using Voice & SMS but it could as easily be WhatsApp), while updating the relevant records inside Dynamics 365.

Enabling organisational change through intelligent, automated communications. Solgari Automate seamlessly facilitates integration with third party systems to configure powerful, high volume and intelligent, automated communications.

This functionality is used by customers to configure outbound dialing campaigns, self-service IVRs and lots more, across whatever channel your organisation needs.

Common Use Cases:

• Easily create and send out automated voice and SMS surveys using Solgari for Customer Voice
• Real time contact tracing using voice, SMS and WhatsApp across healthcare, staff and local community requirements. 
• Seamless product orders and deliveries using SMS, automated voice or third-party channels, to increase your delivery rate
• Streamline B2B and B2C sales processes by allowing customers place orders over channels convenient to them
• Improve customer renewals and performance by sending automated communications to customers on contract & policy requirements
• Enhance payment and debt collection processes by implementing an automated, PCI DSS compliant IVR