Customer journey, industry clouds in focus at Dynamics 365, Power Platform 2021 release wave 1 launch by Jason Gumpert Integrated customer journeys, industry clouds are in focus as more details are unveiled Dynamics 365Customer EngagementMarketingAICustomer InsightsCommerceCustomer VoicePower platformPower BI Financial ServicesHealthcareNot For ProfitRetail 2021 release wave 1
Microsoft publishes 2021 release wave 1 plans for Dynamics 365, Power Platform by Jason Gumpert New GA and preview plans across the business apps portfolio include new early access features that customers can start testing on Feb 1. Dynamics 365Customer EngagementBusiness CentralFinance and OperationsCommerceHuman Resources (Talent)Customer VoicePower platformPower Apps PortalsPower BIPower AutomateDataverse (CDS)Power Apps 2021 release wave 1
MSDW Podcast: AppSource update with John O'Donnell and Rick McCutcheon by MSDW Reporter Dynamics 365Customer EngagementBusiness CentralFinance and OperationsCommerceHuman Resources (Talent)Customer VoicePower platformPower BIPower AutomatePower Apps AppSourceMSDW Podcast
Microsoft Cloud for Healthcare, a new industry-focused solution, launches by MSDW Reporter Builds on standard Microsoft tech like Teams, Azure, Power Platform, and Dynamics 365 apps AzureDynamics 365Customer EngagementMarketingAICustomer InsightsCustomer VoicePower platformPower BIPower AutomateDataverse (CDS)Power Apps Healthcare
Microsoft adds shopper ratings and reviews for Customer Voice with Wonderflow integration by MSDW Reporter Added data and sentiment analysis gained from e-commerce sites augments direct customer feedback, Microsoft believes Dynamics 365Customer Voice
Microsoft appoints Vahé Torossian to lead sales in Business Applications group by Torossian moves from leading Western Europe to new Redmond role. Dynamics 365Customer EngagementBusiness CentralAIMixed RealityFinance and OperationsCommerceHuman Resources (Talent)Customer VoiceDynamics AXDynamics CRMDynamics GPDynamics NAVMicrosoft CorporatePower platform
Dynamics 365 Licensing updates: Customer Voice and Sales Premium details revealed for August 2020 by Jason Gumpert Microsoft's newest licensing guide addresses new products and offers, with promise of more changes through October Dynamics 365AICustomer InsightsCustomer Voice
Inspire 2020: Dynamics 365 Customer Voice is more than a rebranding of Microsoft Forms Pro by Jason Gumpert All Forms Pro customers will become Customer Voice customers within the next month, and Microsoft promises minimal impact Dynamics 365Customer EngagementAICustomer VoiceDynamics CRM Inspire 2020Forms Pro
Microsoft introduces Customer Voice for feedback management by Jason Gumpert New solution comes with pre-built templates and integration to Dynamics 365, Power Platform, and 3rd parties Dynamics 365Customer EngagementAICustomer InsightsCustomer VoicePower platformPower AutomateDataverse (CDS) Inspire 2020Forms Pro
