Microsoft Dynamics 365 Marketing: Previewing AI and SMS features by Daniel Norris We look at real-time marketing features including SMS and push notifications, the AI-assisted asset library Content Management Customer Engagement Customer Voice Dynamics 365 Marketing Marketing Automation Mobile Applications Sales & Marketing
Customer journey, industry clouds in focus at Dynamics 365, Power Platform 2021 release wave 1 launch by Jason Gumpert Integrated customer journeys, industry clouds are in focus as more details are unveiled 2021 release wave 1 AI BI and Reporting Business Process Mgmt Commerce Customer Engagement Customer Insights Customer Relationship Mgmt Customer Service Customer Voice Dynamics 365 Financial Services Healthcare Marketing Marketing Automation Not For Profit Power BI Power platform Retail
Microsoft publishes 2021 release wave 1 plans for Dynamics 365, Power Platform by Jason Gumpert New GA and preview plans across the business apps portfolio include new early access features that customers can start testing on Feb 1. 2021 release wave 1 Business Central Commerce Customer Engagement Customer Voice Dataverse (CDS) Dynamics 365 Finance and Operations Human Resources (Talent) Power Apps Power Apps Portals Power Automate Power BI Power platform
MSDW Podcast: AppSource update with John O'Donnell and Rick McCutcheon by MSDW Reporter AppSource Business Central Commerce Customer Engagement Customer Voice Dynamics 365 Finance and Operations Human Resources (Talent) MSDW Podcast Power Apps Power Automate Power BI Power platform
Microsoft Cloud for Healthcare, a new industry-focused solution, launches by MSDW Reporter Builds on standard Microsoft tech like Teams, Azure, Power Platform, and Dynamics 365 apps AI Azure Customer Engagement Customer Insights Customer Service Customer Voice Dataverse (CDS) Dynamics 365 Healthcare Marketing Power Apps Power Automate Power BI Power platform Regulatory Compliance
Microsoft adds shopper ratings and reviews for Customer Voice with Wonderflow integration by MSDW Reporter Added data and sentiment analysis gained from e-commerce sites augments direct customer feedback, Microsoft believes Customer Voice Dynamics 365
Microsoft appoints Vahé Torossian to lead sales in Business Applications group by Torossian moves from leading Western Europe to new Redmond role. AI Business Central Commerce Customer Engagement Customer Voice Dynamics 365 Dynamics AX Dynamics CRM Dynamics GP Dynamics NAV Finance and Operations Human Resources (Talent) Microsoft Corporate Mixed Reality Power platform
Dynamics 365 Licensing updates: Customer Voice and Sales Premium details revealed for August 2020 by Jason Gumpert Microsoft's newest licensing guide addresses new products and offers, with promise of more changes through October AI Customer Insights Customer Relationship Mgmt Customer Service Customer Voice Dynamics 365 Sales & Marketing
Inspire 2020: Dynamics 365 Customer Voice is more than a rebranding of Microsoft Forms Pro by Jason Gumpert All Forms Pro customers will become Customer Voice customers within the next month, and Microsoft promises minimal impact AI Customer Engagement Customer Relationship Mgmt Customer Service Customer Voice Dynamics 365 Dynamics CRM Forms Pro Inspire 2020 Sales & Marketing Service Management
Microsoft introduces Customer Voice for feedback management by Jason Gumpert New solution comes with pre-built templates and integration to Dynamics 365, Power Platform, and 3rd parties AI BI and Reporting Customer Engagement Customer Insights Customer Relationship Mgmt Customer Service Customer Voice Dataverse (CDS) Dynamics 365 Forms Pro Inspire 2020 Power Automate Power platform Sales & Marketing
