Microsoft Teams customers to gain new level of Dynamics 365 access by Jason Gumpert No-cost read and edit access to D365 CRM entities is coming to Teams users, Microsoft has announced Customer Engagement Customer Relationship Mgmt Customer Service Customer Service Data Integration Data Management Dynamics 365 Field Service Inspire 2021 Marketing Microsoft Teams Sales Sales & Marketing
Microsoft Cloud for Nonprofit updates roadmap with Volunteer Management app, new fundraising features by Jason Gumpert LinkedIn integration, donations workflow to arrive in May, with volunteer app and more due in autumn 2021 Azure Compute Credit Card Processing Customer Engagement Dataverse (CDS) Donor Management Dynamics 365 Not For Profit Payment Processing Power Apps Power Pages (Power Apps Portals) Power platform Sales Sales & Marketing xRM
Demandbase buys InsideView and DemandMatrix, strengthening data services for B2B sales and marketing by Jason Gumpert Demandbase announced two new acquisitions to extend its Demandbase One suite Customer Engagement Customer Relationship Mgmt Data Management Dynamics 365 Sales Sales & Marketing
From the Microsoft Dynamics 365 Blogs: Field service inspections; Update Contacts; Connected customer service; Omnichannel by MSDW Reporter A selection of the latest insights from the Dynamics 365 CRM blogs Customer Engagement Customer Relationship Mgmt Customer Service Customer Service Dynamics 365 Field Service Field Service Power Apps Power platform Sales Sales & Marketing
Microsoft Dynamics Profile: New MVP learns to dance with Dynamics 365 CRM by Linda Rosencrance Microsoft MVP Oleksandr Olashyn shares his journey from dancing to CRM architect. Customer Engagement Customer Relationship Mgmt Customer Service Customer Service Dynamics 365 Dynamics CRM Portals Power Apps Power Automate Power Pages (Power Apps Portals) Power platform Sales Sales & Marketing
5 Things Dynamics Marketers Should Prioritize in 2021 by Margaret Wise Marketers whose organizations use Microsoft Dynamics 365 are now looking ahead to the challenges of today’s new business landscape. Customer Engagement Customer Relationship Mgmt Customer Service Dynamics 365 Dynamics CRM Marketing Marketing Automation Sales Sales & Marketing
How to leverage CX automation for customer retention by Jean Shin Understand the trends driving new channel growth across commerce sectors Communications Customer Engagement Customer Relationship Mgmt Customer Service Customer Service Dataverse (CDS) Dynamics 365 E-Commerce Mobile Applications Power Automate Power platform Sales
Validity launches GridBuddy Cloud for Dynamics 365 by MSDW Reporter Validity enters the Dynamics 365 sales and service market with its custom grid solution for better data visibility. Customer Engagement Customer Relationship Mgmt Customer Service Customer Service Dynamics 365 Sales Sales & Marketing
Ignite 2021: Microsoft reveals at least six new Teams integration points coming to Dynamics 365 by New bi-directional integration points will touch nearly all D365 customer experience apps. Business Central Customer Engagement Customer Relationship Mgmt Customer Service Customer Service Dynamics 365 Event Management Field Service Field Service HR Management Human Resources (Talent) Ignite 2021 Knowledge Management Marketing Marketing Automation Sales Sales & Marketing
sa.global launching new professional services solutions built on Microsoft business apps, Teams by Jason Gumpert New team of legal industry and Microsoft channel veterans will lead efforts in the Americas. Billing Complex Billing Customer Engagement Dynamics 365 Expense Management Finance and Operations Legal Power Apps Power platform Professional Services Project Management Project Operations Sales Time & Attendance
