Finding the right fit: A Microsoft partner CEO shares his acquisition experience in the channel by Eamon McCarthy Earls How Andy Neal aimed to sell his Microsoft partner business on his own terms Customer Engagement Customer Relationship Mgmt Customer Service Customer Service Dynamics 365 Dynamics CRM Field Service Marketing Portals Power Pages (Power Apps Portals) Power platform Sales Sales & Marketing
Boost your B2B customers' experiences in Microsoft Dynamics 365 Marketing by Jelena Yaruchyk Exploring the many touchpoints between the potential buyer and seller in a customer journey Business Process Mgmt Customer Engagement Customer Experience (CX) Customer Relationship Mgmt Dynamics 365 Marketing Marketing Automation Sales Sales & Marketing Workflow Management
Location Intelligence: Know the 'where' of your Dynamics 365 data by Sam Kumar Examining common use cases for location data in the context of marketing, sales, and service scenarios Customer Engagement Customer Service Customer Service Dataverse (CDS) Dynamics 365 Dynamics CRM Field Service Field Service Marketing Power platform Sales Sales & Marketing Service Management Web-based Mapping
Finding a subscription and recurring billing app for Dynamics 365 CRM and your SaaS business by Sam Kumar Key features your subscription and recurring billing management app must have and how it should work in the context of Dynamics 365 CRM Customer Engagement Customer Service Dynamics 365 Field Service Project Operations Sales Subscription Management Subscription billing
Ignite 2021: Context IQ aims to speed access to business data in Microsoft 365, Dynamics 365 by Jason Gumpert While many Context IQ features focus on Microsoft 365, integration with D365 Sales entities and other scenarios could expand use cases. Collaborative Workspaces Context IQ Customer Engagement Data Integration Dynamics 365 Ignite November 2021 Loop Sales
Microsoft Dynamics Partner Roundup: Mobile geoanalytics; Life sciences solution; VAR re-branding by MSDW Reporter A selection of announcements from the Dynamics partner channel Customer Engagement Data Integration Dynamics 365 Healthcare Life Sciences Power Apps Power platform Sales Web-based Mapping
Microsoft Dynamics Partner Roundup: Mailchimp integration; HRP launch; Mixed reality; Commission management by MSDW Reporter A selection of announcements from the Dynamics partner channel Automotive Business Central Commission Calculation Customer Engagement Dynamics 365 Dynamics CRM Dynamics GP Email Management HR Management Marketing Automation Mixed Reality Payroll Processing Remote Assist Sales Sales & Marketing
Updates to Dynamics 365 media and entertainment accelerator adds Teams integration, content workflow support by Jason Gumpert Version 2.0 expands the data model for events, adds portals, uses Teams API for new guest participation Content Management Customer Engagement Dataverse (CDS) Dynamics 365 Enterprise Asset Mgmt Enterprise Content Mgmt Media & Entertainment Portals Power Apps Power Automate Power BI Power Pages (Power Apps Portals) Power platform Sales Sales & Marketing
My favorite new features coming to Microsoft Dynamics 365 Sales, Marketing, and Customer Service in 2021 release wave 2 by Heidi Neuhauser 15 new and updated capabilities that are sure to improve customer experiences Business Process Mgmt Customer Engagement Customer Relationship Mgmt Customer Service Customer Service Data Management Dynamics 365 Marketing Marketing Automation Sales Sales & Marketing Telephony
Digital adoption vendor Whatfix launches Dynamics 365 CE integration by MSDW Reporter Adds to company's Microsoft integration suite that includes Teams, Office 365, SharePoint Customer Engagement Customer Service Dynamics 365 Dynamics CRM Field Service Marketing Sales Training User Adoption
