Microsoft previews AI-based email authoring for Viva Sales using Azure OpenAI Service and GPT by MSDW Reporter The preview uses Microsoft 365 Graph and CRM data to craft a variety of common seller email responses AI and Machine Learning Azure MSDW Audio OpenAI Sales Sales & Marketing Salesforce
9 Key Takeaways Microsoft Dynamics 365 Sales & Marketing Users Can Expect from the Productivity Tools Showcase by Anya Ciecierski Presenters offer a sneak preview of the information attendees can expect to take away from the event Business Process Mgmt Customer Engagement Customer Experience (CX) Customer Relationship Mgmt Dynamics 365 Dynamics CRM MSDW Audio Marketing Marketing Automation Power platform Sales Sales & Marketing Training
2022 Year in Review: Microsoft Dynamics 365 expert insights by Jason Gumpert Contributing writers demonstrate why technology decision makers need to keep a broad perspective moving into 2023 Business Central Customer Engagement Data Integration Data Management Databases Dataverse (CDS) Dynamics 365 Dynamics AX Dynamics CRM Dynamics NAV Finance and Operations Financial Management Forecasting HR Management Human Resources (Talent) MSDW Audio Manufacturing Manufacturing Project Management Project Operations Retail Sales Sales & Marketing
From the Microsoft Dynamics 365 CE/CRM Blogs: Birthday reminders; Subscription lists: Email bounces; Omnichannel for Customer Service by MSDW Reporter A selection of the latest insights from the Dynamics 365 CE/CRM blogs Customer Engagement Customer Relationship Mgmt Customer Service Customer Service Dynamics CRM MSDW Audio Marketing Marketing Automation Sales Sales & Marketing
12 Key Takeaways Dynamics 365 Customer Engagement Users Can Expect from the Productivity Tools Showcase by Anya Ciecierski A new event on November 2 features four vendors that have helped thousands of Dynamics customers Customer Engagement Customer Service Document Management Dynamics 365 Field Service MSDW Audio Marketing Marketing Automation Sales Sales & Marketing Subscription Management Unified Communication Web-based Mapping
Ignite 2022: Microsoft adding more Teams scenarios for Dynamics 365 users by Jason Gumpert Access to Business Central data, embedded sales and service chat, and conversation summaries are coming soon Business Central Collaborative Workspaces Customer Service Ignite 2022 MSDW Audio Sales Sales & Marketing
MSDW Podcast: Why CRM automation will set you, and your reps, free by MSDW Reporter Customer Engagement Data Integration Data Management Dynamics 365 Dynamics CRM MSDW Podcast Sales Sales & Marketing
Microsoft announces Viva Sales general availability with new sales enablement integration by Jason Gumpert Viva Sales will be free for D365 Sales users, also launches with Salesforce integration Customer Engagement Dynamics 365 MSDW Audio Sales Sales & Marketing
From the Microsoft Dynamics 365 CE/CRM Blogs: Real-time marketing; Unified routing: Forgotten features; D365 Marketing release wave 2 by MSDW Reporter A selection of the latest insights from the Dynamics 365 CE/CRM blogs Customer Engagement Customer Relationship Mgmt Customer Service Customer Service Dynamics 365 MSDW Audio Marketing Marketing Automation Sales Sales & Marketing Sales & Ops Planning
Microsoft Dynamics Partner Roundup: Sales intelligence; Transportation partnership; CRM, AEC wins by MSDW Reporter A selection of announcements from the Dynamics partner channel Architecture Construction Customer Engagement Dynamics 365 Engineering MSDW Audio Power platform Real Estate Sales Sales & Marketing Transportation Transportation Management
