Microsoft Teams customers to gain new level of Dynamics 365 access by Jason Gumpert No-cost read and edit access to D365 CRM entities is coming to Teams users, Microsoft has announced Customer Engagement Customer Relationship Mgmt Customer Service Customer Service Data Integration Data Management Dynamics 365 Field Service Inspire 2021 Marketing Microsoft Teams Sales Sales & Marketing
Microsoft Dynamics 365 Marketing: Previewing AI and SMS features by Daniel Norris We look at real-time marketing features including SMS and push notifications, the AI-assisted asset library Content Management Customer Engagement Customer Voice Dynamics 365 Marketing Marketing Automation Mobile Applications Sales & Marketing
Commvault expands SaaS data management with Metallic Backup for Microsoft Dynamics 365 by Jason Gumpert Backup and recovery SaaS offering will cover D365 Marketing, Sales, Customer Service, and Field Service applications Customer Engagement Customer Service Dynamics 365 Field Service Marketing
Microsoft Dynamics Partner Roundup: e-Signatures; Customer journey; FP&A capabilities; CPQ self-service by MSDW Reporter A selection of announcements from the Dynamics partner channel Business Central CPQ (Configure, Price, Quote) Customer Engagement Dynamics 365 Dynamics AX Dynamics NAV Finance and Operations Financial Management Marketing Power platform Sales & Marketing Sales Quoting Sales/Product Configurator
Customer journey, industry clouds in focus at Dynamics 365, Power Platform 2021 release wave 1 launch by Jason Gumpert Integrated customer journeys, industry clouds are in focus as more details are unveiled 2021 release wave 1 AI BI and Reporting Business Process Mgmt Commerce Customer Engagement Customer Insights Customer Relationship Mgmt Customer Service Customer Voice Dynamics 365 Financial Services Healthcare Marketing Marketing Automation Not For Profit Power BI Power platform Retail
5 Things Dynamics Marketers Should Prioritize in 2021 by Margaret Wise Marketers whose organizations use Microsoft Dynamics 365 are now looking ahead to the challenges of today’s new business landscape. Customer Engagement Customer Relationship Mgmt Customer Service Dynamics 365 Dynamics CRM Marketing Marketing Automation Sales Sales & Marketing
Ignite 2021: Microsoft reveals at least six new Teams integration points coming to Dynamics 365 by New bi-directional integration points will touch nearly all D365 customer experience apps. Business Central Customer Engagement Customer Relationship Mgmt Customer Service Customer Service Dynamics 365 Event Management Field Service Field Service HR Management Human Resources (Talent) Ignite 2021 Knowledge Management Marketing Marketing Automation Sales Sales & Marketing
Microsoft updates Dynamics 365 education accelerator with tele-advising, progress tracking by Jason Gumpert The January 29 update includes student portal updates, an advisor dashboard, and more. Collaborative Workspaces Customer Engagement Dataverse (CDS) Dynamics 365 Education Marketing Portals Power Apps Power BI Power Pages (Power Apps Portals) Power platform Sales Student Information System Unified Communication xRM
Microsoft Business Apps 2021 Release Wave 1: Dynamics 365 CE and Power Platform first look by Heidi Neuhauser Highlights from Sales, Marketing, and Customer Service apps, plus some Power Platform priorities 2021 release wave 1 BI and Reporting Customer Engagement Customer Relationship Mgmt Customer Service Customer Service Dynamics 365 Marketing Mobile Applications Power Apps Power Automate Power BI Power platform Sales Sales & Marketing
Microsoft Cloud for Healthcare, a new industry-focused solution, launches by MSDW Reporter Builds on standard Microsoft tech like Teams, Azure, Power Platform, and Dynamics 365 apps AI Azure Customer Engagement Customer Insights Customer Service Customer Voice Dataverse (CDS) Dynamics 365 Healthcare Marketing Power Apps Power Automate Power BI Power platform Regulatory Compliance
