Align Marketing and Sales with Microsoft Dynamics 365 by Jelena Yaruchyk There is a price to pay for disparate sales and marketing processes, but alignment is within your organization's reach Business Performance Mgmt Business Process Mgmt Customer Engagement Data Integration Dynamics 365 Dynamics CRM Marketing Sales Sales & Marketing
Best of 2021: Microsoft Dynamics 365 expert insights by Jason Gumpert Across the product line, subject matter experts educated our readers on the latest features and emerging technology from the Microsoft cloud Accounting Azure Business Central Business Performance Mgmt Customer Engagement Customer Experience (CX) Customer Relationship Mgmt Customer Service Customer Service Data Integration Data Management Dynamics 365 Finance and Operations Financial Management Manufacturing Manufacturing Marketing Power platform Professional Services Project Management Project Operations Sales Sales & Marketing Supply Chain Management Workflow Management
From the Microsoft Dynamics 365 CE/CRM Blogs: Marketing forms; New quota limits; Storage by MSDW Reporter A selection of the latest insights from the Dynamics 365 CE/CRM blogs Customer Engagement Customer Relationship Mgmt Data Management Dynamics 365 Dynamics CRM Marketing Marketing Automation Sales Sales & Marketing
Finding the right fit: A Microsoft partner CEO shares his acquisition experience in the channel by Eamon McCarthy Earls How Andy Neal aimed to sell his Microsoft partner business on his own terms Customer Engagement Customer Relationship Mgmt Customer Service Customer Service Dynamics 365 Dynamics CRM Field Service Marketing Portals Power Pages (Power Apps Portals) Power platform Sales Sales & Marketing
Boost your B2B customers' experiences in Microsoft Dynamics 365 Marketing by Jelena Yaruchyk Exploring the many touchpoints between the potential buyer and seller in a customer journey Business Process Mgmt Customer Engagement Customer Experience (CX) Customer Relationship Mgmt Dynamics 365 Marketing Marketing Automation Sales Sales & Marketing Workflow Management
Location Intelligence: Know the 'where' of your Dynamics 365 data by Sam Kumar Examining common use cases for location data in the context of marketing, sales, and service scenarios Customer Engagement Customer Service Customer Service Dataverse (CDS) Dynamics 365 Dynamics CRM Field Service Field Service Marketing Power platform Sales Sales & Marketing Service Management Web-based Mapping
Ignite 2021: Microsoft Customer Experience Platform aims to accelerate use of marketing and commerce data by Jason Gumpert Revealed around Ignite 2021, the new marketing offering for large enterprises collects existing apps and services with value-added capabilities AI BI and Reporting Commerce Customer Engagement Customer Experience (CX) Customer Insights Customer Relationship Mgmt Dataverse (CDS) Dynamics 365 E-Commerce Ignite November 2021 Marketing Marketing Marketing Automation Power platform Retail Sales & Marketing Workflow Management
Customer journey orchestration in Dynamics 365 Marketing reaches GA by MSDW Reporter Journeys using Power Automate triggers could extend Marketing app to broader scenarios AI Business Process Mgmt Customer Engagement Customer Insights Dynamics 365 Marketing Marketing Automation Power Automate Power platform Sales & Marketing Workflow Management
My favorite new features coming to Microsoft Dynamics 365 Sales, Marketing, and Customer Service in 2021 release wave 2 by Heidi Neuhauser 15 new and updated capabilities that are sure to improve customer experiences Business Process Mgmt Customer Engagement Customer Relationship Mgmt Customer Service Customer Service Data Management Dynamics 365 Marketing Marketing Automation Sales Sales & Marketing Telephony
Digital adoption vendor Whatfix launches Dynamics 365 CE integration by MSDW Reporter Adds to company's Microsoft integration suite that includes Teams, Office 365, SharePoint Customer Engagement Customer Service Dynamics 365 Dynamics CRM Field Service Marketing Sales Training User Adoption
