Customer journey orchestration in Dynamics 365 Marketing reaches GA by MSDW Reporter Journeys using Power Automate triggers could extend Marketing app to broader scenarios AI Business Process Mgmt Customer Engagement Customer Insights Dynamics 365 Marketing Marketing Automation Power Automate Power platform Sales & Marketing Workflow Management
My favorite new features coming to Microsoft Dynamics 365 Sales, Marketing, and Customer Service in 2021 release wave 2 by Heidi Neuhauser 15 new and updated capabilities that are sure to improve customer experiences Business Process Mgmt Customer Engagement Customer Relationship Mgmt Customer Service Customer Service Data Management Dynamics 365 Marketing Marketing Automation Sales Sales & Marketing Telephony
Digital adoption vendor Whatfix launches Dynamics 365 CE integration by MSDW Reporter Adds to company's Microsoft integration suite that includes Teams, Office 365, SharePoint Customer Engagement Customer Service Dynamics 365 Dynamics CRM Field Service Marketing Sales Training User Adoption
Microsoft Teams customers to gain new level of Dynamics 365 access by Jason Gumpert No-cost read and edit access to D365 CRM entities is coming to Teams users, Microsoft has announced Customer Engagement Customer Relationship Mgmt Customer Service Customer Service Data Integration Data Management Dynamics 365 Field Service Inspire 2021 Marketing Microsoft Teams Sales Sales & Marketing
Microsoft Dynamics 365 Marketing: Previewing AI and SMS features by Daniel Norris We look at real-time marketing features including SMS and push notifications, the AI-assisted asset library Content Management Customer Engagement Customer Voice Dynamics 365 Marketing Marketing Automation Mobile Applications Sales & Marketing
Commvault expands SaaS data management with Metallic Backup for Microsoft Dynamics 365 by Jason Gumpert Backup and recovery SaaS offering will cover D365 Marketing, Sales, Customer Service, and Field Service applications Customer Engagement Customer Service Dynamics 365 Field Service Marketing
Microsoft Dynamics Partner Roundup: e-Signatures; Customer journey; FP&A capabilities; CPQ self-service by MSDW Reporter A selection of announcements from the Dynamics partner channel Business Central CPQ (Configure, Price, Quote) Customer Engagement Dynamics 365 Dynamics AX Dynamics NAV Finance and Operations Financial Management Marketing Power platform Sales & Marketing Sales Quoting Sales/Product Configurator
Customer journey, industry clouds in focus at Dynamics 365, Power Platform 2021 release wave 1 launch by Jason Gumpert Integrated customer journeys, industry clouds are in focus as more details are unveiled 2021 release wave 1 AI BI and Reporting Business Process Mgmt Commerce Customer Engagement Customer Insights Customer Relationship Mgmt Customer Service Customer Voice Dynamics 365 Financial Services Healthcare Marketing Marketing Automation Not For Profit Power BI Power platform Retail
5 Things Dynamics Marketers Should Prioritize in 2021 by Margaret Wise Marketers whose organizations use Microsoft Dynamics 365 are now looking ahead to the challenges of today’s new business landscape. Customer Engagement Customer Relationship Mgmt Customer Service Dynamics 365 Dynamics CRM Marketing Marketing Automation Sales Sales & Marketing
Ignite 2021: Microsoft reveals at least six new Teams integration points coming to Dynamics 365 by New bi-directional integration points will touch nearly all D365 customer experience apps. Business Central Customer Engagement Customer Relationship Mgmt Customer Service Customer Service Dynamics 365 Event Management Field Service Field Service HR Management Human Resources (Talent) Ignite 2021 Knowledge Management Marketing Marketing Automation Sales Sales & Marketing
