Customer journey, industry clouds in focus at Dynamics 365, Power Platform 2021 release wave 1 launch by Jason Gumpert Integrated customer journeys, industry clouds are in focus as more details are unveiled Dynamics 365Customer EngagementMarketingAICustomer InsightsCommerceCustomer VoicePower platformPower BI Financial ServicesHealthcareNot For ProfitRetail 2021 release wave 1
5 Things Dynamics Marketers Should Prioritize in 2021 by Margaret Wise Marketers whose organizations use Microsoft Dynamics 365 are now looking ahead to the challenges of today’s new business landscape. Dynamics 365Customer EngagementCustomer ServiceMarketingSalesDynamics CRM
Ignite 2021: Microsoft reveals at least six new Teams integration points coming to Dynamics 365 by New bi-directional integration points will touch nearly all D365 customer experience apps. Dynamics 365Customer EngagementCustomer ServiceField ServiceMarketingSalesBusiness CentralHuman Resources (Talent) Ignite 2021
Microsoft updates Dynamics 365 education accelerator with tele-advising, progress tracking by Jason Gumpert The January 29 update includes student portal updates, an advisor dashboard, and more. Dynamics 365Customer EngagementMarketingSalesPower platformPower Apps PortalsPower BIDataverse (CDS)Power Apps Education
Microsoft Business Apps 2021 Release Wave 1: Dynamics 365 CE and Power Platform first look by Heidi Neuhauser Highlights from Sales, Marketing, and Customer Service apps, plus some Power Platform priorities Dynamics 365Customer EngagementCustomer ServiceMarketingSalesPower platformPower BIPower AutomatePower Apps 2021 release wave 1
Microsoft Cloud for Healthcare, a new industry-focused solution, launches by MSDW Reporter Builds on standard Microsoft tech like Teams, Azure, Power Platform, and Dynamics 365 apps AzureDynamics 365Customer EngagementMarketingAICustomer InsightsCustomer VoicePower platformPower BIPower AutomateDataverse (CDS)Power Apps Healthcare
Dynamics 365 and Power Platform winners and finalists in Microsoft's 2020 Partner of the Year awards by MSDW Reporter Ahead of Inspire, Microsoft issues its Partner of the Year awards for 2020, including for business applications and industries. Dynamics 365Customer EngagementField ServiceMarketingBusiness CentralFinance and OperationsPower platformPower BIPower AutomatePower Apps
First Take: Key updates for Dynamics 365 Customer Experience apps in 2020 release wave 2 by Heidi Neuhauser A new mobile sales experience, service integrations, a quickly approaching deadline for customers, and a lot more Dynamics 365Customer EngagementCustomer ServiceMarketingSalesPower platformPower Apps PortalsPower BIPower AutomateDataverse (CDS)Power Apps
Microsoft reveals 2020 release wave 2 plans for Power Platform, Dynamics 365 by Jason Gumpert A range of improvement, including launch of new apps in the October 2020 to March 2021 timeframe. Dynamics 365Customer EngagementCustomer ServiceField ServiceMarketingProject Service AutomationProject OperationsSalesFinance and OperationsCommerceHuman Resources (Talent)Power platformPower Apps PortalsPower BIPower AutomateDataverse (CDS)Power Apps
MSDW Podcast: Mike Dickerson on marketing in a crisis and the needs of Microsoft partners by MSDW Reporter Dynamics 365Customer EngagementMarketingDynamics CRM MSDW PodcastISV Connect
