Machine learning: Extracting your strategy from your data by Craig Heckrath Your organization's data could hold the answer to some your biggest questions about product and market success. Dynamics CRMDynamics 365Customer EngagementCustomer Service Machine Learning (ML)Artificial Intelligence (AI)Azure Machine Learning
Summit EMEA Preview: Calling all call center professionals by Alan R. Earls MVP Neil Parkhurst promises to put on good show in Dublin, providing “vision” on how to apply Dynamics 365, Unified Service Desk. Dynamics CRMDynamics 365Customer EngagementCustomer Service TelecommunicationsTelemarketing Unified Service DeskSummit EMEA 2018
From the Microsoft Dynamics 365/CRM Blogs: Business rule steps; Relevance Search; Voice of the customer; Custom activity feeds by MSDW Reporter A selection of the latest insight from the Dynamics 365/CRM blogs. Dynamics CRMDynamics 365Customer EngagementSalesMarketingCustomer ServicePower Automate
Adobe and Microsoft update integrations, expand partnership into China by MSDW Reporter To help companies deliver more personalized customer experiences. Dynamics CRMDynamics 365Customer EngagementSalesMarketingCustomer ServiceDataverse (CDS)Power platformAzure Common Data ModelCommon Data Service
Microsoft Dynamics 365 + BI: Four benefits of combining Dynamics data with other data sources by Zak Pines There is power in unifying data from Dynamics and other sources, with value at different stages of the process. Dynamics CRMDynamics 365Customer EngagementSalesMarketingCustomer Service
More from the Microsoft Business Apps spring wave: xRM's new identity with Common Data Service, PowerApps by Jason Gumpert Microsoft, MVPs remark on how the xRM platform will play broader role in app development thanks to the spring 2018 wave. Microsoft CorporateDynamics 365Customer EngagementCustomer ServicePower AppsPower platformPower AutomateDataverse (CDS)Azure PowerAppsFlowCommon Data ServiceCDS for Apps
Microsoft to expand business apps lineup in spring 2018 with new Dynamics 365, Power BI, Common Data Service offerings by Jason Gumpert “Sales Professional” and Marketing apps will reach the market, along with CDS for Analytics, Power BI Insights. Dynamics 365Business CentralSalesMarketingCustomer EngagementCustomer ServicePower BIPower platformPower AutomateDataverse (CDS) Power BIFlowCommon Data ModelCommon Data ServiceCDS for AppsCDS for Analytics
Building a Smart Customer Service Desk in Microsoft Dynamics 365 with Artificial Intelligence by Stefano Tempesta Exploring three cognitive services tools that can add improve to a service agent's performance with D365 and Unified Service Desk. Dynamics CRMDynamics 365Customer EngagementCustomer ServicePower Automate CloudUnified Service DeskArtificial Intelligence (AI)Azure Machine Learning
Microsoft Dynamics Partner Roundup: Omnichannel service; NFP acquisition; Business Central consulting; Digital strategy; Predictive hiring by MSDW Reporter A selection of announcements from the Dynamics partner channel. Dynamics CRMDynamics 365Customer EngagementCustomer Service Not For Profit Artificial Intelligence (AI)BotsTenerife
Microsoft is losing more Dynamics 365 R&D leadership, now on the CRM side by Jason Gumpert Principal program manager for Marketing Kishan Chetan will depart, with two other CRM program managers rumored to be leaving. Dynamics CRMMicrosoft CorporateDynamics 365Customer EngagementSalesMarketingCustomer Service