Microsoft Dynamics Partner Roundup: Marketing managed services; Commerce integration; Call center optimization; E-signature offering on Appsource by MSDW Reporter A selection of announcements from the Dynamics partner channel Business Central Commerce Customer Engagement Customer Relationship Mgmt Customer Service Customer Service Distribution Dynamics 365 Dynamics CRM Dynamics NAV Electronic Signatures Manufacturing Marketing Marketing Automation Retail Sales Sales & Marketing
Say hello to the new ones: Microsoft Dynamics 365 AI for Customer Service, Sales, and Market Insights by Hannes Holst Microsoft continues to integrate the benefits of artificial intelligence (AI) technology into its products, including with the latest additions to the Dynamics 365 AI product family. 3PL Artificial Intelligence (AI) BI and Reporting Customer Engagement Customer Relationship Mgmt Customer Service Customer Service Dynamics 365 Dynamics CRM Marketing Power Automate Sales Sales & Marketing Social Networks
Adding images in the thank you page in Voice of Customer in Microsoft Dynamics 365 for Customer Engagement by Ankit Gupta Exploring an alternative approach to tailoring the appearance and behavior of Voice of Customer to a retailer's needs. Customer Engagement Customer Relationship Mgmt Customer Service Customer Service Dynamics 365 Dynamics CRM
Microsoft Dynamics Partner Roundup: E-Commerce and AP solutions on AppSource; VAR acquisition; Exec hire by MSDW Reporter A selection of announcements from the Dynamics partner channel AP Automation Business Central Commerce Customer Engagement Customer Relationship Mgmt Customer Service Customer Service Dynamics 365 Dynamics AX Dynamics GP E-Commerce Finance and Operations Invoice Processing Power Automate Retail
Microsoft Dynamics 365 for Finance & Operations: Understanding the E-commerce returns process by MSDW Reporter Integrating e-commerce platforms with Dynamics 365 for Finance and Operations is a recipe for enhanced efficiency. Accounting Customer Engagement Customer Relationship Mgmt Customer Service Customer Service Data Integration Dynamics 365 Dynamics AX E-Commerce Finance and Operations Financial Management Returns Management
Microsoft Dynamics 365 Channel Integration Framework (CIF) reaches general availability by MSDW Reporter Microsoft emphasizes the "bring your own channel providers" ethos and bi-directional flow of actions and events. Configuration & Development Customer Engagement Customer Service Customer Service Dynamics 365
Is your CRM strategy ready for AI? by Yvonne Dias How data, analytics, and AI tools are changing our approach to improving customer experience. AI Artificial Intelligence (AI) Customer Engagement Customer Relationship Mgmt Customer Service Customer Service Dynamics 365 Dynamics CRM Machine Learning (ML) Marketing Power Automate Sales Sales & Marketing
UG Summit 2018: Microsoft Dynamics 365 AI apps takes shape, with a dose of privacy planning by Jason Gumpert Previews of sales, customer service, marketing apps supply business cases for Microsoft's core AI technology Artificial Intelligence (AI) Azure Machine Learning CRMUG Summit 2018 Customer Engagement Customer Relationship Mgmt Customer Service Customer Service D365UG Summit 2018 Dynamics 365 Dynamics CRM Machine Learning (ML) Marketing Power Automate Sales Sales & Marketing Social Engagement Summit 2018
Microsoft Dynamics Partner Roundup: Rapid deployment; D365 for florists; Distributor taps NAV; Order tracker; Customer service integration by MSDW Reporter A selection of announcements from the Dynamics partner channel Business Central Customer Engagement Customer Service Customer Service Data Integration Dynamics 365 Dynamics AX Dynamics CRM Dynamics NAV Finance and Operations Order Management
Davinci App is early adopter of Microsoft Dynamics 365 Channel Integration Framework for contact center communications by MSDW Reporter The cloud-based contact center solution consolidates communication channels. Customer Engagement Customer Relationship Mgmt Customer Service Customer Service Dynamics 365 Dynamics CRM
