Adding images in the thank you page in Voice of Customer in Microsoft Dynamics 365 for Customer Engagement by Ankit Gupta Exploring an alternative approach to tailoring the appearance and behavior of Voice of Customer to a retailer's needs. Dynamics 365Dynamics CRMCustomer EngagementCustomer Service
Microsoft Dynamics Partner Roundup: E-Commerce and AP solutions on AppSource; VAR acquisition; Exec hire by MSDW Reporter A selection of announcements from the Dynamics partner channel Business CentralDynamics 365Dynamics AXDynamics GPFinance and OperationsCustomer EngagementCustomer ServicePower AutomateCommerce Retail
Microsoft Dynamics 365 for Finance & Operations: Understanding the E-commerce returns process by MSDW Reporter Integrating e-commerce platforms with Dynamics 365 for Finance and Operations is a recipe for enhanced efficiency. Dynamics 365Dynamics AXFinance and OperationsCustomer EngagementCustomer Service
Microsoft Dynamics 365 Channel Integration Framework (CIF) reaches general availability by MSDW Reporter Microsoft emphasizes the "bring your own channel providers" ethos and bi-directional flow of actions and events. Dynamics 365Customer EngagementCustomer Service
Is your CRM strategy ready for AI? by Yvonne Dias How data, analytics, and AI tools are changing our approach to improving customer experience. Dynamics 365Customer EngagementCustomer ServiceMarketingSalesAIDynamics CRMPower Automate Artificial Intelligence (AI)Machine Learning (ML)
UG Summit 2018: Microsoft Dynamics 365 AI apps takes shape, with a dose of privacy planning by Jason Gumpert Previews of sales, customer service, marketing apps supply business cases for Microsoft's core AI technology Dynamics 365Dynamics CRMCustomer EngagementSalesMarketingCustomer ServicePower Automate Artificial Intelligence (AI)Azure Machine LearningMachine Learning (ML)Social EngagementSummit 2018CRMUG Summit 2018D365UG Summit 2018
Davinci App is early adopter of Microsoft Dynamics 365 Channel Integration Framework for contact center communications by MSDW Reporter The cloud-based contact center solution consolidates communication channels. Dynamics 365Dynamics CRMCustomer EngagementCustomer Service
Ignite 2018: Microsoft, Adobe, SAP plan Open Data Initiative for improved customer experience by Jason Gumpert Shared data across applications, built on Azure data and AI services, aims to bring in other vendors with ideal of lowering barriers to customer data visibility. Business CentralDynamics 365Dynamics CRMCustomer EngagementCustomer ServicePower AutomateCommerce Retail Adobe Experience ManagerAdobe Marketing CloudSAPS4HANAIgnite 2018
Microsoft offers simpler connected field service with Dynamics 365 and Azure IoT Central by MSDW Reporter New integration aligns with entry-level spirit of Azure IoT Central Dynamics 365Customer EngagementCustomer ServiceField ServicePower AutomatePower platformAzure Azure IoT CentralIoTFlow
Workflow efficiency through app integrations with Microsoft Dynamics 365 and Flow by Jocelyn Ledezma What we learned from developing a new D365 integration with Flow, the D365 API, and a third party SDK. Dynamics 365Dynamics CRMCustomer EngagementCustomer ServicePower AutomatePower platform FreshdeskFlow
