From the Microsoft Dynamics 365 for Customer Engagement and CRM Blogs: Automated tests; Migrate Unified Service Desk; Toast notification; Workflow by MSDW Reporter A selection of the latest insights from the Dynamics 365 and CRM blogs Customer Engagement Customer Relationship Mgmt Customer Service Customer Service Dynamics 365 Dynamics CRM xRM
Seven tips for a successful omni-channel banking project by Wim Geukens Maximizing the value of Dynamics 365 and having an integrated platform are just a few of the critical factors in omni-channel banking success Customer Engagement Customer Relationship Mgmt Customer Service Customer Service Dynamics 365 Dynamics CRM Financial Services Marketing Sales Sales & Marketing
Power Platform, take the wheel: The new destiny of Dynamics 365 Customer Engagement customers by Jason Gumpert With PowerApps, Flow, and CDS taking priority, Dynamisc 365 CRM customers should prepare to re-calibrate their expectations of Microsoft product planning. Common Data Service Customer Engagement Customer Relationship Mgmt Customer Service Customer Service Dataverse (CDS) Dynamics 365 Dynamics CRM Flow Marketing Power Apps Power Automate Power BI Power BI Power platform PowerApps Sales Sales & Marketing xRM
Upgrading large Microsoft Dynamics 365 Customer Engagement on-prem deployments to online by Gustaf Westerlund Moving from Dynamics CRM 2011 to Dynamics 365 for Customer Engagement isn't an easy undertaking, but strong understanding of what to expect will help Azure BI and Reporting Customer Engagement Customer Relationship Mgmt Customer Service Customer Service Data Integration Data Migration Dynamics 365 Dynamics CRM Flow GDPR Marketing Power Automate Power platform Sales Sales & Marketing
MSDW Podcast: A Microsoft Dynamics news roundup, with Portals, PSA, PowerApps, product previews, and more by MSDW Reporter Azure Business Central Common Data Service Customer Engagement Customer Relationship Mgmt Customer Service Customer Service Dataverse (CDS) Dynamics 365 Dynamics AX Dynamics CRM Dynamics NAV Finance and Operations Flow MSDW Podcast Microsoft Corporate Microsoft Teams Power Apps Power Automate Power platform PowerApps
Microsoft Forms Pro now in public preview by MSDW Reporter Company touts pre-built analytics, CDS integration, Office 365 & Dynamics 365 tie-ins. BI and Reporting Business Central Business Process Mgmt Customer Engagement Customer Relationship Mgmt Customer Service Customer Service Dynamics 365 Dynamics AX Dynamics CRM Finance and Operations Flow Power Automate Power platform
Inventory management with Microsoft Dynamics 365 for Field Service: A real growth opportunity by Allan Lee Integrated inventory management with Dynamics 365 for Field Service is vital for fixing service contractor inefficiencies Business Performance Mgmt Customer Engagement Customer Service Customer Service Data Integration Dynamics 365 Dynamics CRM Field Service Field Service Inventory Management Project Service Automation Service Management
Flows from the field: Excel to JSON; Multi-select inputs; Working with PSA; Solution enabled Flow; Flow Conditioner Builder by Eamon McCarthy Earls Recent flows from intrepid Dynamics 365 professionals - and beyond. Customer Engagement Customer Relationship Mgmt Customer Service Customer Service Dynamics 365 Dynamics CRM Project Service Automation Service Management
Microsoft to support enterprise-grade surveys with Forms Pro, aligned with Office 365, business apps by Jason Gumpert Introduction of Forms Pro and updates to Power Platform, Microsoft Business Apps gain traction Business Central Customer Engagement Customer Relationship Mgmt Customer Service Customer Service Dynamics 365 Dynamics AX Dynamics CRM Finance and Operations
Microsoft bolsters Dynamics 365 with new mixed reality, analytics, virtual agents, fraud detection by Jason Gumpert Fraud detection, Android support for mixed reality, and new customer service tools add to existing spring release plans. BI and Reporting Bots Customer Engagement Customer Relationship Mgmt Customer Service Customer Service Dynamics 365 Dynamics CRM Marketing Mixed Reality Sales Sales & Marketing Sales/Product Configurator
