How to create the best omni-channel journey for insurers by Wim Geukens Insurance companies can leverage an omni-channel approach with Dynamics 365 to better serve customers Dynamics 365Customer EngagementCustomer ServiceSalesAIDynamics CRM Insurance Artificial Intelligence (AI)Internet of Things (IoT)
Microsoft Forms Pro reaches general availability, signaling wind down of Dynamics 365 Voice of the Customer by MSDW Reporter D365 Customer Engagement app customers to get a base entitltement of survey responses per month. Dynamics 365Customer EngagementCustomer ServiceField ServiceMarketingProject Service AutomationSalesPower platformPower BIPower AutomateDataverse (CDS)Power Apps Forms Pro
Microsoft Dynamics Partner Roundup: Business expansion; Credit unions; Customer support; Revenue growth by MSDW Reporter A selection of recent Microsoft partner news and announcements. Dynamics 365Customer EngagementCustomer ServiceBusiness CentralDynamics CRMDynamics NAV Financial Services
With PowerApps Portals, Microsoft to make portal creation easier with Common Data Service by Jason Gumpert Dynamics 365 portals will be brought along; Licensing details expected in July. Dynamics 365Customer EngagementCustomer ServiceField ServiceMarketingProject Service AutomationSalesPower platformDataverse (CDS)Power Apps Business Apps Summit 2019
Microsoft announces 2019 Partner of the Year awards, with added business apps categories by MSDW Reporter Nearly 3,000 nominations yield new awardees – and some stalwarts. Dynamics 365Customer EngagementCustomer ServiceField ServiceSalesBusiness CentralPower platformPower BI
Microsoft Dynamics Partner Roundup: Services in China; Contact center; D365 backups; CX acquisition by MSDW Reporter A selection of this week's news and announcements from the Microsoft Dynamics partner channel. Dynamics 365Customer EngagementCustomer Service AppSource
Beyond the Data, Part 2: Turning Industry Insights into Icebreakers by Heidi Tucker Why industry knowledge is so important when meeting your prospects. Dynamics 365Dynamics CRMCustomer EngagementSalesMarketingCustomer Service
Microsoft Forms Pro preview: Experts see promise with Flow, Common Data Service tie-ins by Jason Gumpert Integrating Forms Pro into sales and service scenarios holds real promise, but its preview status suggests caution is still needed Dynamics 365Dynamics CRMCustomer EngagementSalesMarketingCustomer ServiceDataverse (CDS)Power platform Common Data ModelCommon Data ServiceForms Pro
From the Microsoft Dynamics 365 for Customer Engagement and CRM Blogs: Automated tests; Migrate Unified Service Desk; Toast notification; Workflow by MSDW Reporter A selection of the latest insights from the Dynamics 365 and CRM blogs Dynamics 365Dynamics CRMCustomer EngagementCustomer Service
Seven tips for a successful omni-channel banking project by Wim Geukens Maximizing the value of Dynamics 365 and having an integrated platform are just a few of the critical factors in omni-channel banking success Dynamics 365Customer EngagementCustomer ServiceMarketingSalesDynamics CRM Financial Services
