Call Journey partners with Microsoft on voice data analytics by MSDW Reporter Data from voice calls will feed into Azure, productivity, business apps systems, companies state. AI AI and Machine Learning Azure Customer Engagement Customer Insights Customer Relationship Mgmt Customer Service Customer Service Databases Dynamics 365 HR Management Power BI Power platform Sales Sales & Marketing Sales Insights
First Take: Key updates for Dynamics 365 Customer Experience apps in 2020 release wave 2 by Heidi Neuhauser A new mobile sales experience, service integrations, a quickly approaching deadline for customers, and a lot more CPQ (Configure, Price, Quote) Customer Engagement Customer Relationship Mgmt Customer Service Customer Service Dataverse (CDS) Dynamics 365 Marketing Mobile Applications Power Apps Power Apps Portals Power Automate Power BI Power platform Sales Sales & Marketing Sales & Ops Planning Sales/Product Configurator
Microsoft reveals 2020 release wave 2 plans for Power Platform, Dynamics 365 by Jason Gumpert A range of improvement, including launch of new apps in the October 2020 to March 2021 timeframe. BI and Reporting Business Process Mgmt Commerce Customer Engagement Customer Service Dataverse (CDS) Dynamics 365 Field Service Finance and Operations Human Resources (Talent) KPIs Marketing Mobile Applications Portals Power Apps Power Apps Portals Power Automate Power BI Power platform Project Operations Project Service Automation Sales
Microsoft stresses rapid response in launch of Business Apps Summit virtual conference by Jason Gumpert Microsoft Business Applications Summit (MBAS) 2020 kicks off by calling out recent efforts to address the global health and economic crisis. Customer Engagement Customer Service Dataverse (CDS) Dynamics 365 E-Commerce Field Service Furniture Government Healthcare Power Apps Power Automate Power platform Retail Sales
C3.ai complete quick deployment of Microsoft Dynamics 365 Sales, Teams by MSDW Reporter D365 Sales app deployed to production in under two weeks, with plans to add Customer Service and Marketing. Azure Customer Engagement Customer Relationship Mgmt Customer Service Customer Service Dynamics 365 Marketing Power platform Sales Sales & Marketing
From the Microsoft Dynamics 365 for Customer Engagement Blogs: System configuration; Omnichannel engagement; Command checker tool by MSDW Reporter A selection of the latest insights from the Dynamics 365 Customer Engagement blogs Customer Engagement Customer Relationship Mgmt Customer Service Customer Service Dynamics 365 Dynamics CRM Sales Sales & Marketing
Azure Updates: Responding to Covid-19; Dedicated Hosts; Stack Edge by MSDW Reporter The latest Azure updates from Microsoft. Azure Chemicals Customer Engagement Customer Service Data Management Dynamics 365 Life Sciences Microsoft Corporate Research
The rise of Dynamics 365 in the real estate, property, and housing market by Mohamed Mostafa As legacy vendors have struggled, the property and housing market has become a particularly good fit for Dynamics 365 and the Power Platform. Azure Customer Engagement Customer Relationship Mgmt Customer Service Customer Service Dynamics 365 Field Service Field Service Marketing Marketing Automation Power Apps Power Automate Power platform Property Management Real Estate Sales Sales & Marketing Service Management xRM
Microsoft Dynamics 365 Customer Service boosts efficiency with new bots, with IoT on the way by Jason Gumpert Latest features and some due soon update Dynamics 365 Customer Service. AI BI and Reporting Customer Engagement Customer Relationship Mgmt Customer Service Customer Service Customer Service Insights Dynamics 365 Unified Communication
Microsoft Dynamics 365 Virtual Agent for Customer Service reaches general availability by Jason Gumpert No-code chatbot solution for customer services promises to identify the right virtual agent use cases AI Bots Business Process Mgmt Customer Engagement Customer Service Customer Service Customer Service Insights Dynamics 365 Power Virtual Agents Power platform
