More channels, sentiment tracking coming to Microsoft Dynamics 365 Omnichannel for Customer Service by MSDW Reporter Unification of digital messaging add-ons includes future updates, says GM. Dynamics 365Customer EngagementCustomer ServiceAICustomer Service Insights
With three new Dynamics 365 solutions, Microsoft offers on ramp to IoT by Jason Gumpert Dynamics 365 Product Insights, IoT Intelligence, and Connected Store offer pre-built ways to tie sensor data to business operations. Dynamics 365Customer EngagementCustomer ServiceField ServiceFinance and OperationsCommerce Azure IoT CentralAzure IoT HubInternet of Things (IoT)
User Group Summit North America 2019 Preview: Optimizing CRM in the midst of a cloud transformation by Eamon McCarthy Earls The CRM team from a major financial services firm in the midst of a cloud transformation initiative expects a major presence at Summit 2019. Dynamics 365Customer EngagementCustomer ServiceMarketingSalesDynamics CRM UG Summit 2019CRMUG Summit 2019D365UG Summit 2019crmug
From the Microsoft Dynamics 365 for Customer Engagement and CRM Blogs: Lookups; Contact cards; Opportunity close; Images in reports by MSDW Reporter A selection of the latest insights from the Dynamics 365-CRM blogs Dynamics 365Customer EngagementCustomer ServiceField ServiceMarketingProject Service AutomationSalesDynamics CRMPower platformPower Apps
Get to know the first-ever Microsoft MVP for Dynamics 365 for Talent by Linda Rosencrance Malin Donoso Martnes shares her journey to becoming the first-ever MVP for Dynamics 365 for Talent Dynamics 365Customer EngagementCustomer ServiceMarketingSalesHuman Resources (Talent)Dynamics CRM MVP
MSDW Podcast: Financial services solutions for Microsoft Business Applications with Wim Geukens of VeriPark by Jason Gumpert Dynamics 365Customer EngagementCustomer ServiceMarketingSalesAIDynamics CRMPower platformPower BIPower AutomateDataverse (CDS)Power Apps Financial ServicesInsurance MSDW Podcast
Microsoft Dynamics Partner Roundup: AI services; AX to D365 upgrade; Sales performance; Payment processing by MSDW Reporter A selection of announcements from the Dynamics partner channel AzureDynamics 365Customer EngagementCustomer ServiceField ServiceMarketingBusiness CentralDynamics AX
Microsoft confirms pricing and licensing updates for Dynamics 365 coming in October 2019 by MSDW Reporter Only limited details beyond information shared at Inspire 2019 about the October 2019 changes. Dynamics 365Customer EngagementCustomer ServiceField ServiceMarketingProject Service AutomationSalesFinance and OperationsCommerceHuman Resources (Talent)Dynamics AXDynamics CRM Inspire 2019licenses
Microsoft extends InsideView Insights OEM availability for Dynamics 365 Customer Engagement users by MSDW Reporter Set to end on August 15, eligible customers can opt-in to extend the subsidy until the end of their current contracts. Dynamics 365Customer EngagementCustomer ServiceSalesDynamics CRM
Microsoft to end plan-based licensing of Dynamics 365 Customer Engagement, aiming for focus on app value by Jason Gumpert Decision driven by low multi-app use and concerns over focus on discounts over value, company tells partners at Inspire 2019. Dynamics 365Customer EngagementCustomer ServiceField ServiceMarketingProject Service AutomationSalesFinance and OperationsPower platformPower AutomatePower Apps Inspire 2019licenses
