How to leverage CX automation for customer retention by Jean Shin Understand the trends driving new channel growth across commerce sectors Communications Customer Engagement Customer Relationship Mgmt Customer Service Customer Service Dataverse (CDS) Dynamics 365 E-Commerce Mobile Applications Power Automate Power platform Sales
Validity launches GridBuddy Cloud for Dynamics 365 by MSDW Reporter Validity enters the Dynamics 365 sales and service market with its custom grid solution for better data visibility. Customer Engagement Customer Relationship Mgmt Customer Service Customer Service Dynamics 365 Sales Sales & Marketing
Ignite 2021: Microsoft reveals at least six new Teams integration points coming to Dynamics 365 by New bi-directional integration points will touch nearly all D365 customer experience apps. Business Central Customer Engagement Customer Relationship Mgmt Customer Service Customer Service Dynamics 365 Event Management Field Service Field Service HR Management Human Resources (Talent) Ignite 2021 Knowledge Management Marketing Marketing Automation Sales Sales & Marketing
Microsoft Business Apps 2021 Release Wave 1: Dynamics 365 CE and Power Platform first look by Heidi Neuhauser Highlights from Sales, Marketing, and Customer Service apps, plus some Power Platform priorities 2021 release wave 1 BI and Reporting Customer Engagement Customer Relationship Mgmt Customer Service Customer Service Dynamics 365 Marketing Mobile Applications Power Apps Power Automate Power BI Power platform Sales Sales & Marketing
The Contingent turns to Microsoft Dynamics 365 to modernize program delivery by Jason Gumpert Three years into its investment, the organization is running multiple programs on Dynamics 365, exploring Power Platform, and is planning more deployments soon. Customer Engagement Customer Service Customer Service Donor Management Dynamics 365 Government Not For Profit Portals Power Apps Portals Power platform Sales Sales & Marketing xRM
Microsoft introduces Cloud for Retail, adds B2B e-commerce to expanding industry story by Jason Gumpert Retail cloud offering aims to consolidate broad range of software and services for industry needs. Azure Commerce Customer Engagement Customer Service Dynamics 365 E-Commerce Finance and Operations Power Apps Power Automate Power platform Retail POS Sales
Microsoft is adding B2B e-commerce capabilities to Dynamics 365 Commerce by Jason Gumpert New capabilities will support business accounts and tie into other Dynamics 365 apps Commerce Customer Engagement Customer Service Dynamics 365 E-Commerce NRF BIG Show 2021 Retail Retail POS Sales
From the Microsoft Dynamics 365 Customer Engagement Blogs: Timeline; Canvas app; Field service; Export to PDF by MSDW Reporter A selection of the latest insights from the CE/CRM blogs Customer Engagement Customer Service Document Automation Document Management Dynamics 365 Dynamics CRM Field Service Field Service Power Apps Power Automate Power platform Sales
MSDW Podcast: Neil Benson on big Dynamics 365 projects, Scrum, and training by MSDW Reporter Azure Customer Engagement Customer Service Customer Service Data Integration Dynamics 365 MSDW Podcast Power Automate Power platform Sales & Marketing Sales Quoting
The five stages of scheduling adoption with Microsoft Dynamics 365 by Stefano Tempesta Define increasingly smart optimization scopes to handle your unique scheduling requirements and obtain the ideal utilization of resources. Customer Engagement Customer Service Dynamics 365 Field Service Field Service Project Management Project Operations Project Service Automation Resource Dispatch & Scheduling
