Microsoft Dynamics Profile: New MVP learns to dance with Dynamics 365 CRM by Linda Rosencrance Microsoft MVP Oleksandr Olashyn shares his journey from dancing to CRM architect. Dynamics 365Customer EngagementCustomer ServiceSalesDynamics CRMPower platformPower Apps PortalsPower AutomatePower Apps
5 Things Dynamics Marketers Should Prioritize in 2021 by Margaret Wise Marketers whose organizations use Microsoft Dynamics 365 are now looking ahead to the challenges of today’s new business landscape. Dynamics 365Customer EngagementCustomer ServiceMarketingSalesDynamics CRM
How to leverage CX automation for customer retention by Jean Shin Understand the trends driving new channel growth across commerce sectors Dynamics 365Customer EngagementCustomer ServiceSalesPower platformPower AutomateDataverse (CDS)
Validity launches GridBuddy Cloud for Dynamics 365 by MSDW Reporter Validity enters the Dynamics 365 sales and service market with its custom grid solution for better data visibility. Dynamics 365Customer EngagementCustomer ServiceSales
Ignite 2021: Microsoft reveals at least six new Teams integration points coming to Dynamics 365 by New bi-directional integration points will touch nearly all D365 customer experience apps. Dynamics 365Customer EngagementCustomer ServiceField ServiceMarketingSalesBusiness CentralHuman Resources (Talent) Ignite 2021
Microsoft Business Apps 2021 Release Wave 1: Dynamics 365 CE and Power Platform first look by Heidi Neuhauser Highlights from Sales, Marketing, and Customer Service apps, plus some Power Platform priorities Dynamics 365Customer EngagementCustomer ServiceMarketingSalesPower platformPower BIPower AutomatePower Apps 2021 release wave 1
The Contingent turns to Microsoft Dynamics 365 to modernize program delivery by Jason Gumpert Three years into its investment, the organization is running multiple programs on Dynamics 365, exploring Power Platform, and is planning more deployments soon. Dynamics 365Customer EngagementCustomer ServiceSalesPower platformPower Apps Portals GovernmentNot For Profit
Microsoft introduces Cloud for Retail, adds B2B e-commerce to expanding industry story by Jason Gumpert Retail cloud offering aims to consolidate broad range of software and services for industry needs. AzureDynamics 365Customer EngagementCustomer ServiceSalesFinance and OperationsCommercePower platformPower AutomatePower Apps
Microsoft is adding B2B e-commerce capabilities to Dynamics 365 Commerce by Jason Gumpert New capabilities will support business accounts and tie into other Dynamics 365 apps Dynamics 365Customer EngagementCustomer ServiceSalesCommerce Retail NRF BIG Show 2021
From the Microsoft Dynamics 365 Customer Engagement Blogs: Timeline; Canvas app; Field service; Export to PDF by MSDW Reporter A selection of the latest insights from the CE/CRM blogs Dynamics 365Customer EngagementCustomer ServiceField ServiceSalesDynamics CRMPower platformPower AutomatePower Apps
