WhatsApp Integration with Microsoft Dynamics 365 CRM: Everything You Need to Know by Sam Kumar What makes the app an ideal channel for effective customer engagement? Communications Customer Engagement Customer Experience (CX) Customer Relationship Mgmt Customer Service Customer Service Dynamics 365 MSDW Audio Unified Communication
Microsoft Dynamics Partner Roundup: WhatsApp integration; Fraud protection; GP & BC support; Production scheduling by MSDW Reporter A selection of announcements from the Dynamics partner channel AI Business Central Customer Engagement Customer Experience (CX) Customer Relationship Mgmt Customer Service Customer Service Dynamics 365 Dynamics GP Finance and Operations Fraud Protection MSDW Audio Manufacturing Security Supply Chain Management
Four ways to tackle customer care challenges with Microsoft Business Apps by MSDW Reporter The challenges of harnessing high-value, actionable customer data can impact service agents, security, and beyond Business Process Mgmt Customer Engagement Customer Experience (CX) Customer Relationship Mgmt Customer Service Customer Service Data Management Dynamics 365 MSDW Audio Security
MSDW Podcast: Solving Contact Center challenges with Microsoft Business Applications by MSDW Reporter Call Tracking Customer Engagement Customer Experience (CX) Customer Relationship Mgmt Customer Service Customer Service Dynamics 365 MSDW Podcast Power platform Telephony
Microsoft Dynamics Partner Roundup: Partnership; Adapter; Integration; New partner program by MSDW Reporter A selection of announcements from the Dynamics partner channel Business Central Customer Engagement Customer Experience (CX) Customer Relationship Mgmt Customer Service Customer Service Data Integration Dynamics 365 E-Commerce MSDW Audio Retail
Microsoft Dynamics Partner Roundup: Contact center integration; Banking tech; Executive hires by MSDW Reporter A selection of announcements from the Dynamics partner channel Banking Customer Engagement Customer Experience (CX) Customer Service Customer Service Dynamics 365 Financial Services MSDW Audio
Microsoft reveals new AI tools for ERP and CRM with Dynamics 365 Copilot by Jason Gumpert Copilot tools for various apps will add content creation, natural language queries, and predictive alerts AI AI and Machine Learning Business Central Content Management Customer Insights Customer Service Data Management Dynamics 365 Dynamics CRM Dynamics NAV Finance and Operations MSDW Audio Marketing Power Virtual Agents Sales & Marketing
From the Microsoft Dynamics 365 CE/CRM Blogs: Birthday reminders; Subscription lists: Email bounces; Omnichannel for Customer Service by MSDW Reporter A selection of the latest insights from the Dynamics 365 CE/CRM blogs Customer Engagement Customer Relationship Mgmt Customer Service Customer Service Dynamics CRM MSDW Audio Marketing Marketing Automation Sales Sales & Marketing
12 Key Takeaways Dynamics 365 Customer Engagement Users Can Expect from the Productivity Tools Showcase by Anya Ciecierski A new event on November 2 features four vendors that have helped thousands of Dynamics customers Customer Engagement Customer Service Document Management Dynamics 365 Field Service MSDW Audio Marketing Marketing Automation Sales Sales & Marketing Subscription Management Unified Communication Web-based Mapping
Ignite 2022: Microsoft adding more Teams scenarios for Dynamics 365 users by Jason Gumpert Access to Business Central data, embedded sales and service chat, and conversation summaries are coming soon Business Central Collaborative Workspaces Customer Service Ignite 2022 MSDW Audio Sales Sales & Marketing
