Microsoft introduces Cloud for Retail, adds B2B e-commerce to expanding industry story by Jason Gumpert Retail cloud offering aims to consolidate broad range of software and services for industry needs. AzureDynamics 365Customer EngagementCustomer ServiceSalesFinance and OperationsCommercePower platformPower AutomatePower Apps
Microsoft is adding B2B e-commerce capabilities to Dynamics 365 Commerce by Jason Gumpert New capabilities will support business accounts and tie into other Dynamics 365 apps Dynamics 365Customer EngagementCustomer ServiceSalesCommerce Retail NRF BIG Show 2021
From the Microsoft Dynamics 365 Customer Engagement Blogs: Timeline; Canvas app; Field service; Export to PDF by MSDW Reporter A selection of the latest insights from the CE/CRM blogs Dynamics 365Customer EngagementCustomer ServiceField ServiceSalesDynamics CRMPower platformPower AutomatePower Apps
MSDW Podcast: Neil Benson on big Dynamics 365 projects, Scrum, and training by MSDW Reporter AzureDynamics 365Customer EngagementCustomer ServicePower platformPower Automate MSDW Podcast
The five stages of scheduling adoption with Microsoft Dynamics 365 by Stefano Tempesta Define increasingly smart optimization scopes to handle your unique scheduling requirements and obtain the ideal utilization of resources. Dynamics 365Customer EngagementCustomer ServiceField ServiceProject Service AutomationProject Operations
Call Journey partners with Microsoft on voice data analytics by MSDW Reporter Data from voice calls will feed into Azure, productivity, business apps systems, companies state. AzureAI and Machine LearningDatabasesDynamics 365Customer EngagementCustomer ServiceSalesAICustomer InsightsSales InsightsPower platformPower BI
First Take: Key updates for Dynamics 365 Customer Experience apps in 2020 release wave 2 by Heidi Neuhauser A new mobile sales experience, service integrations, a quickly approaching deadline for customers, and a lot more Dynamics 365Customer EngagementCustomer ServiceMarketingSalesPower platformPower Apps PortalsPower BIPower AutomateDataverse (CDS)Power Apps
Microsoft reveals 2020 release wave 2 plans for Power Platform, Dynamics 365 by Jason Gumpert A range of improvement, including launch of new apps in the October 2020 to March 2021 timeframe. Dynamics 365Customer EngagementCustomer ServiceField ServiceMarketingProject Service AutomationProject OperationsSalesFinance and OperationsCommerceHuman Resources (Talent)Power platformPower Apps PortalsPower BIPower AutomateDataverse (CDS)Power Apps
Microsoft stresses rapid response in launch of Business Apps Summit virtual conference by Jason Gumpert Microsoft Business Applications Summit (MBAS) 2020 kicks off by calling out recent efforts to address the global health and economic crisis. Dynamics 365Customer EngagementCustomer ServiceField ServiceSalesPower platformPower AutomateDataverse (CDS)Power Apps FurnitureGovernmentHealthcareRetail
C3.ai complete quick deployment of Microsoft Dynamics 365 Sales, Teams by MSDW Reporter D365 Sales app deployed to production in under two weeks, with plans to add Customer Service and Marketing. AzureDynamics 365Customer EngagementCustomer ServiceMarketingSalesPower platform
