Microsoft stresses rapid response in launch of Business Apps Summit virtual conference by Jason Gumpert Microsoft Business Applications Summit (MBAS) 2020 kicks off by calling out recent efforts to address the global health and economic crisis. Dynamics 365Customer EngagementCustomer ServiceField ServiceSalesPower platformPower AutomateCommon Data Service (CDS)Power Apps FurnitureGovernmentHealthcareRetail
C3.ai complete quick deployment of Microsoft Dynamics 365 Sales, Teams by MSDW Reporter D365 Sales app deployed to production in under two weeks, with plans to add Customer Service and Marketing. AzureDynamics 365Customer EngagementCustomer ServiceMarketingSalesPower platform
From the Microsoft Dynamics 365 for Customer Engagement Blogs: System configuration; Omnichannel engagement; Command checker tool by MSDW Reporter A selection of the latest insights from the Dynamics 365 Customer Engagement blogs Dynamics 365Customer EngagementCustomer ServiceSalesDynamics CRM
Azure Updates: Responding to Covid-19; Dedicated Hosts; Stack Edge by MSDW Reporter The latest Azure updates from Microsoft. AzureDynamics 365Customer EngagementCustomer ServiceMicrosoft Corporate ChemicalsLife SciencesResearch
The rise of Dynamics 365 in the real estate, property, and housing market by Mohamed Mostafa As legacy vendors have struggled, the property and housing market has become a particularly good fit for Dynamics 365 and the Power Platform. AzureDynamics 365Customer EngagementCustomer ServiceField ServiceMarketingSalesPower platformPower AutomatePower Apps Property ManagementReal Estate
Microsoft Dynamics 365 Customer Service boosts efficiency with new bots, with IoT on the way by Jason Gumpert Latest features and some due soon update Dynamics 365 Customer Service. Dynamics 365Customer EngagementCustomer ServiceAICustomer Service Insights
Microsoft Dynamics 365 Virtual Agent for Customer Service reaches general availability by Jason Gumpert No-code chatbot solution for customer services promises to identify the right virtual agent use cases Dynamics 365Customer EngagementCustomer ServiceAICustomer Service Insights Bots
10 reasons why you should use the Microsoft Dynamics 365 Banking Accelerator by Wim Geukens The Dynamics 365 Banking Accelerator offers new ways to enhance customer engagement Dynamics 365Customer EngagementCustomer ServiceSalesPower platformPower BICommon Data Service (CDS) Financial Services AppSource
Episerver to acquire personalization firm Idio, extending digital experience focus by Jason Gumpert Microsoft Dynamics customers get broader options, more complex outlook, partners say. Dynamics 365Customer EngagementCustomer ServiceSalesFinance and OperationsCommerceDynamics AXDynamics CRM
More channels, sentiment tracking coming to Microsoft Dynamics 365 Omnichannel for Customer Service by MSDW Reporter Unification of digital messaging add-ons includes future updates, says GM. Dynamics 365Customer EngagementCustomer ServiceAICustomer Service Insights
