My favorite new features coming to Microsoft Dynamics 365 Sales, Marketing, and Customer Service in 2021 release wave 2 by Heidi Neuhauser 15 new and updated capabilities that are sure to improve customer experiences Business Process Mgmt Customer Engagement Customer Relationship Mgmt Customer Service Customer Service Data Management Dynamics 365 Marketing Marketing Automation Sales Sales & Marketing Telephony
Digital adoption vendor Whatfix launches Dynamics 365 CE integration by MSDW Reporter Adds to company's Microsoft integration suite that includes Teams, Office 365, SharePoint Customer Engagement Customer Service Dynamics 365 Dynamics CRM Field Service Marketing Sales Training User Adoption
Microsoft Teams customers to gain new level of Dynamics 365 access by Jason Gumpert No-cost read and edit access to D365 CRM entities is coming to Teams users, Microsoft has announced Customer Engagement Customer Relationship Mgmt Customer Service Customer Service Data Integration Data Management Dynamics 365 Field Service Inspire 2021 Marketing Microsoft Teams Sales Sales & Marketing
Commvault expands SaaS data management with Metallic Backup for Microsoft Dynamics 365 by Jason Gumpert Backup and recovery SaaS offering will cover D365 Marketing, Sales, Customer Service, and Field Service applications Customer Engagement Customer Service Dynamics 365 Field Service Marketing
From the Microsoft Dynamics 365 Blogs: Field service inspections; Update Contacts; Connected customer service; Omnichannel by MSDW Reporter A selection of the latest insights from the Dynamics 365 CRM blogs Customer Engagement Customer Relationship Mgmt Customer Service Customer Service Dynamics 365 Field Service Field Service Power Apps Power platform Sales Sales & Marketing
Microsoft Dynamics Partner Roundup: Sales acceleration; Healthcare RPA; AR automation; SL overlay; Contact center by MSDW Reporter A selection of announcements from the Dynamics partner channel Business Central Collections Management Customer Engagement Customer Relationship Mgmt Customer Service Customer Service Dynamics 365 Dynamics SL Healthcare Robotic Process Automation (RPA) Sales & Marketing
Microsoft Dynamics Profile: New MVP learns to dance with Dynamics 365 CRM by Linda Rosencrance Microsoft MVP Oleksandr Olashyn shares his journey from dancing to CRM architect. Customer Engagement Customer Relationship Mgmt Customer Service Customer Service Dynamics 365 Dynamics CRM Portals Power Apps Power Apps Portals Power Automate Power platform Sales Sales & Marketing
5 Things Dynamics Marketers Should Prioritize in 2021 by Margaret Wise Marketers whose organizations use Microsoft Dynamics 365 are now looking ahead to the challenges of today’s new business landscape. Customer Engagement Customer Relationship Mgmt Customer Service Dynamics 365 Dynamics CRM Marketing Marketing Automation Sales Sales & Marketing
How to leverage CX automation for customer retention by Jean Shin Understand the trends driving new channel growth across commerce sectors Communications Customer Engagement Customer Relationship Mgmt Customer Service Customer Service Dataverse (CDS) Dynamics 365 E-Commerce Mobile Applications Power Automate Power platform Sales
Validity launches GridBuddy Cloud for Dynamics 365 by MSDW Reporter Validity enters the Dynamics 365 sales and service market with its custom grid solution for better data visibility. Customer Engagement Customer Relationship Mgmt Customer Service Customer Service Dynamics 365 Sales Sales & Marketing
