Microsoft Dynamics Partner Roundup: Partnership; Adapter; Integration; New partner program by MSDW Reporter A selection of announcements from the Dynamics partner channel Business Central Customer Engagement Customer Experience (CX) Customer Relationship Mgmt Customer Service Customer Service Data Integration Dynamics 365 E-Commerce MSDW Audio Retail
Microsoft Dynamics Partner Roundup: Contact center integration; Banking tech; Executive hires by MSDW Reporter A selection of announcements from the Dynamics partner channel Banking Customer Engagement Customer Experience (CX) Customer Service Customer Service Dynamics 365 Financial Services MSDW Audio
Microsoft reveals new AI tools for ERP and CRM with Dynamics 365 Copilot by Jason Gumpert Copilot tools for various apps will add content creation, natural language queries, and predictive alerts AI AI and Machine Learning Business Central Content Management Customer Insights Customer Service Data Management Dynamics 365 Dynamics CRM Dynamics NAV Finance and Operations MSDW Audio Marketing Power Virtual Agents Sales & Marketing
From the Microsoft Dynamics 365 CE/CRM Blogs: Birthday reminders; Subscription lists: Email bounces; Omnichannel for Customer Service by MSDW Reporter A selection of the latest insights from the Dynamics 365 CE/CRM blogs Customer Engagement Customer Relationship Mgmt Customer Service Customer Service Dynamics CRM MSDW Audio Marketing Marketing Automation Sales Sales & Marketing
12 Key Takeaways Dynamics 365 Customer Engagement Users Can Expect from the Productivity Tools Showcase by Anya Ciecierski A new event on November 2 features four vendors that have helped thousands of Dynamics customers Customer Engagement Customer Service Document Management Dynamics 365 Field Service MSDW Audio Marketing Marketing Automation Sales Sales & Marketing Subscription Management Unified Communication Web-based Mapping
Ignite 2022: Microsoft adding more Teams scenarios for Dynamics 365 users by Jason Gumpert Access to Business Central data, embedded sales and service chat, and conversation summaries are coming soon Business Central Collaborative Workspaces Customer Service Ignite 2022 MSDW Audio Sales Sales & Marketing
From the Microsoft Dynamics 365 CE/CRM Blogs: Real-time marketing; Unified routing: Forgotten features; D365 Marketing release wave 2 by MSDW Reporter A selection of the latest insights from the Dynamics 365 CE/CRM blogs Customer Engagement Customer Relationship Mgmt Customer Service Customer Service Dynamics 365 MSDW Audio Marketing Marketing Automation Sales Sales & Marketing Sales & Ops Planning
Inspire 2022: Microsoft adds Nuance tech to new Digital Contact Center Platform offering by Jason Gumpert New enterprise solution combines a broad range of agent-based sales and service capabilities AI Customer Engagement Customer Experience (CX) Customer Service Customer Service Customer Service Insights Dynamics 365 Inspire 2022 Nuance
Most elements of the Digital Contact Center Platform elements are ready, Microsoft says by Jason Gumpert Microsoft representatives share details of what's ready to go and what will be changing AI AI and Machine Learning Azure Call Tracking Customer Engagement Customer Experience (CX) Customer Service Customer Service Customer Service Insights Dynamics 365 Inspire 2022 Networking Nuance Power Automate Power Virtual Agents Power platform Sales & Marketing Telephony
Microsoft Dynamics Partner Roundup: Implementation partner; Collaboration; Partnerships by MSDW Reporter A selection of announcements from the Dynamics partner channel AP Automation Azure Business Central Customer Engagement Customer Service Dynamics 365 E-Commerce Field Service Finance and Operations Financial Management Invoice Processing Marketing Sales
