Microsoft to make Dynamics 365 Marketing a part of D365 Customer Insights by Jason Gumpert New pricing and licensing for the combined offering; Transition from outbound to real-time marketing continues AI Customer Engagement Customer Experience (CX) Customer Insights Customer Relationship Mgmt Dynamics 365 MSDW Audio Marketing Marketing Automation Sales & Marketing
Microsoft reveals new AI tools for ERP and CRM with Dynamics 365 Copilot by Jason Gumpert Copilot tools for various apps will add content creation, natural language queries, and predictive alerts AI AI and Machine Learning Business Central Content Management Customer Insights Customer Service Data Management Dynamics 365 Dynamics CRM Dynamics NAV Finance and Operations MSDW Audio Marketing Power Virtual Agents Sales & Marketing
DynamicsCon Preview: Understanding the potential of Dynamics 365 Customer Insights by Lisa Crosbie Customer Insights opens up a range of new opportunities in the Microsoft customer engagement technology stack AI Customer Engagement Customer Experience (CX) Customer Insights Customer Relationship Mgmt Dynamics 365 DynamicsCon March 2022 Sales & Marketing
MSDW Podcast: Reviewing Ignite Fall 2021 with Asif Rehmani by Jason Gumpert AI Azure Customer Engagement Customer Insights Dynamics 365 Finance and Operations Guides Ignite November 2021 MSDW Podcast Mixed Reality Mixed Reality Power Apps Power platform Remote Assist
Ignite 2021: Microsoft Customer Experience Platform aims to accelerate use of marketing and commerce data by Jason Gumpert Revealed around Ignite 2021, the new marketing offering for large enterprises collects existing apps and services with value-added capabilities AI BI and Reporting Commerce Customer Engagement Customer Experience (CX) Customer Insights Customer Relationship Mgmt Dataverse (CDS) Dynamics 365 E-Commerce Ignite November 2021 Marketing Marketing Marketing Automation Power platform Retail Sales & Marketing Workflow Management
Microsoft Q1 2022 earnings remarks: 20 million Power Platform MAUs, Teams validation by Jason Gumpert Microsoft's Q1 2022: Earnings growth of 25%, revenue growth of 22%, and more updates AI Customer Insights Dynamics 365 Microsoft Teams Power Apps Power platform
Customer journey orchestration in Dynamics 365 Marketing reaches GA by MSDW Reporter Journeys using Power Automate triggers could extend Marketing app to broader scenarios AI Business Process Mgmt Customer Engagement Customer Insights Dynamics 365 Marketing Marketing Automation Power Automate Power platform Sales & Marketing Workflow Management
Sitecore announces new Microsoft Dynamics 365 Commerce, Customer Insights connectors by Linda Rosencrance New integrations between Sitecore Content Hub and XM and D365 Commerce and Customer Insight aim to improve personalization, commerce experiences. AI Azure Commerce Content Management Customer Insights Customer Relationship Mgmt Dynamics 365 E-Commerce Enterprise Content Mgmt Integration Retail
Microsoft reveals plans for Dynamics 365 and industry cloud 2021 release wave 2 by Jason Gumpert Updates arriving from October 2021 to March 2022 include plans for Industry Cloud offerings. 2021 release wave 2 AI Accounting BI and Reporting Business Central Customer Engagement Customer Insights Customer Relationship Mgmt Customer Service Dynamics 365 Field Service Finance and Operations Financial Management Healthcare Manufacturing Not For Profit Retail Sales & Marketing Sales Insights Tax Management
Microsoft to bring Dynamics 365 Customer Insight segments to Microsoft Advertising by Jason Gumpert Customer Insights customers can use first-party data in ad targeting AI Customer Insights Dynamics 365
