Microsoft reveals new AI tools for ERP and CRM with Dynamics 365 Copilot by Jason Gumpert Copilot tools for various apps will add content creation, natural language queries, and predictive alerts AI AI and Machine Learning Business Central Content Management Customer Insights Customer Service Data Management Dynamics 365 Dynamics CRM Dynamics NAV Finance and Operations MSDW Audio Marketing Power Virtual Agents Sales & Marketing
Microsoft CVP Alysa Taylor departs Business Applications group to work on Azure + Industry by Jason Gumpert The Microsoft veteran spent 5 years running Business Applications and related industry marketing AI Azure Customer Engagement Dynamics 365 Finance and Operations MSDW Audio
Inspire 2022: Microsoft adds Nuance tech to new Digital Contact Center Platform offering by Jason Gumpert New enterprise solution combines a broad range of agent-based sales and service capabilities AI Customer Engagement Customer Experience (CX) Customer Service Customer Service Customer Service Insights Dynamics 365 Inspire 2022 Nuance
Most elements of the Digital Contact Center Platform elements are ready, Microsoft says by Jason Gumpert Microsoft representatives share details of what's ready to go and what will be changing AI AI and Machine Learning Azure Call Tracking Customer Engagement Customer Experience (CX) Customer Service Customer Service Customer Service Insights Dynamics 365 Inspire 2022 Networking Nuance Power Automate Power Virtual Agents Power platform Sales & Marketing Telephony
Microsoft releases Dynamics 365 and Power Platform 2022 release wave 2 plans by Jason Gumpert Over 500 printed pages of updates to features, governance, developer tools, and more AI Business Central Commerce Customer Engagement Customer Voice Data Management Dataverse (CDS) Dynamics 365 Finance and Operations Financial Management Governance, Risk, and Compliance (GRC) Human Resources (Talent) Mixed Reality Power Apps Power Automate Power BI Power Pages (Power Apps Portals) Power Virtual Agents Power platform
MSDW Podcast: Field Service Technology Trends in the Microsoft Cloud by MSDW Reporter AI AI and Machine Learning Azure Customer Engagement Dynamics 365 Field Service Field Service Internet of Things (IoT) MSDW Podcast Mixed Reality Mixed Reality Power BI Power platform
DynamicsCon Preview: Understanding the potential of Dynamics 365 Customer Insights by Lisa Crosbie Customer Insights opens up a range of new opportunities in the Microsoft customer engagement technology stack AI Customer Engagement Customer Experience (CX) Customer Insights Customer Relationship Mgmt Dynamics 365 DynamicsCon March 2022 Sales & Marketing
MSDW Podcast: Reviewing Ignite Fall 2021 with Asif Rehmani by Jason Gumpert AI Azure Customer Engagement Customer Insights Dynamics 365 Finance and Operations Guides Ignite November 2021 MSDW Podcast Mixed Reality Mixed Reality Power Apps Power platform Remote Assist
Ignite 2021: Microsoft Customer Experience Platform aims to accelerate use of marketing and commerce data by Jason Gumpert Revealed around Ignite 2021, the new marketing offering for large enterprises collects existing apps and services with value-added capabilities AI BI and Reporting Commerce Customer Engagement Customer Experience (CX) Customer Insights Customer Relationship Mgmt Dataverse (CDS) Dynamics 365 E-Commerce Ignite November 2021 Marketing Marketing Marketing Automation Power platform Retail Sales & Marketing Workflow Management
Microsoft Q1 2022 earnings remarks: 20 million Power Platform MAUs, Teams validation by Jason Gumpert Microsoft's Q1 2022: Earnings growth of 25%, revenue growth of 22%, and more updates AI Customer Insights Dynamics 365 Microsoft Teams Power Apps Power platform
