Zendesk Offers Bi-Directional View of Customers with Dynamics CRM Online


Zendesk, a cloud-based help desk software provider, has rolled out a two-way integration that allows customer service agents to access Microsoft Dynamics CRM customer data seamlessly from Zendesk, and vice versa. Zendesk works with Microsoft Dynamics CRM Online (not Dynamics CRM 2011 on-premise, as a press release previously stated).

Because sales and support are the cornerstones of any organization, it's critical that both teams have a holistic view of your customers. It's also important that your organization closely track all customer interactions from end to end, according to company officials.

Zendesk for Dynamics CRM two-way integration between your ticket data within Zendesk and customer data from your CRM provides insights that can help strengthen your customer relationships, according to company officials.


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About Linda Rosencrance

Linda Rosencrance is a freelance writer/editor in the Boston area. Rosencrance has over 25 years experience as an reporter/investigative reporter, writing for many newspapers in the metropolitan Boston area. Rosencrance has been writing about information technology for the past 16 years.

She has covered a variety of IT subjects, including Microsoft Dynamics, mobile security issues such as data loss prevention, network management, secure mobile app development, privacy, cloud computing, BI, big data, analytics, HR, CRM, ERP, and enterprise IT.

Rosencrance is the author of six true crime books for Kensington Publishing Corp.

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