Workflow-based Integration for Microsoft Dynamics CRM 2011 Seeks to Reduce Customization, Increase Flexibility

by Linda Rosencrance
published May 18, 2011

Over the last two versions of Microsoft Dynamics CRM, the ability to configure workflow without coding has significantly improved.  There are now two broad flavors of workflow tools in Dynamics CRM to manage a business process: user-initiated dialogs and background, automated workflows.

The use of Windows Workflow Foundation has been a supported capability of Microsoft Dynamics CRM for several versions, but with Dynamics CRM 2011, some vendors and customers are looking to utilize workflow as the key to more streamlined and process-focused integrations that connect CRM data to the rest of the enterprise. 

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About Linda Rosencrance

Linda Rosencrance is a freelance writer/editor in the Boston area. Rosencrance has over 25 years experience as an reporter/investigative reporter, writing for many newspapers in the metropolitan Boston area. Rosencrance has been writing about information technology for the past 16 years.

She has covered a variety of IT subjects, including Microsoft Dynamics, mobile security issues such as data loss prevention, network management, secure mobile app development, privacy, cloud computing, BI, big data, analytics, HR, CRM, ERP, and enterprise IT.

Rosencrance is the author of six true crime books for Kensington Publishing Corp.

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